0
NPS
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Brand Page
Modern Teacher
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About Modern Teacher's Brand
Modern Teacher is an educational technology company designed to provide a research-based methodology for digital convergence in education.
Brand at a Glance
55%
Customer Loyalty
1.5/5
Product Quality
2.2/5
Pricing
2.2/5
Customer Service
Modern Teacher NPS
Modern Teacher's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Modern Teacher's customers would recommend using the product based on a scale of -100 to 100.
Modern Teacher Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Modern Teacher NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 -100 | May 2021 | -100 |
Apr 2022 0 | Apr 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Modern Teacher Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Modern Teacher users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Modern Teacher Product Quality
1.5/5
Modern Teacher has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Modern Teacher's overall Product Quality score rated by its users and customers.
Modern Teacher Product Information
Modern Teacher’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://modernteacher.com
- Company Size
- 11-50 Employees
Industry
Tech
Education
SaaS
Modern Teacher Pricing
Modern Teacher ROI & Value For Money
2.2/5
Modern Teacher has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Modern Teacher's overall ROI score rated by its users and customers.
Modern Teacher Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Modern Teacher Customer Service
2.2/5
Modern Teacher has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Modern Teacher's overall Customer Service score rated by its users and customers.
About Modern Teacher's Customer Service
Address
444 N Michigan Ave., Suite 2880, Chicago, IL
Website
https://modernteacher.com
Phone Number
+1 (720) 600-0203
Modern Teacher as an Employer
4.2/5
Modern Teacher has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Modern Teacher scored a 0 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Modern Teacher would recommend the brand to a friend. ENPS measures how likely Modern Teacher employees would recommend working at Modern Teacher to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
