67
NPS
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Modern Technology Solutions
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About Modern Technology Solutions' Brand
MTSI, an employee-owned and operated technology firm, provides leading edge technical services including.
Brand at a Glance
73%
Customer Loyalty
3.7/5
Product Quality
4.1/5
Pricing
4.2/5
Customer Service
Modern Technology Solutions NPS
Modern Technology Solutions's Net Promoter Score (NPS) is a 67 with 67% Promoters, 33% Passives, and 0% Detractors. Net Promoter Score tracks whether Modern Technology Solutions's customers would recommend using the product based on a scale of -100 to 100.
Modern Technology Solutions Overall NPS
| 67% | Promoters |
|---|---|
| 33% | Passives |
| 0% | Detractors |
Modern Technology Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 50 | Aug 2021 | 50 |
Sep 2021 33 | Sep 2021 | 33 |
Mar 2023 50 | Mar 2023 | 50 |
Jun 2023 66 | Jun 2023 | 66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Modern Technology Solutions Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Modern Technology Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Modern Technology Solutions Product Quality
3.7/5
Modern Technology Solutions has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Modern Technology Solutions' overall Product Quality score rated by its users and customers.
Modern Technology Solutions Product Information
Modern Technology Solutions’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://mtsi-va.com
- Company Size
- 501-1,000 Employees
Modern Technology Solutions Pricing
Modern Technology Solutions ROI & Value For Money
4.1/5
Modern Technology Solutions has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Modern Technology Solutions Customer Satisfaction (CSAT)
Modern Technology Solutions Customer Satisfaction (CSAT) Score
60 / 100
Modern Technology Solutions has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Modern Technology Solutions Customer Service
4.2/5
Modern Technology Solutions has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Modern Technology Solutions's Customer Service
Address
5285 Shawnee Road Suite 400, Alexandria, VA 22312
Website
http://mtsi-va.com
Modern Technology Solutions as an Employer
4.3/5
Modern Technology Solutions has a 4.3/5 stars for its overall company culture rated by their employees
bottom
35%
CEO of Modern Technology Solutions
In the Bottom 35% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Modern Technology Solutions scored a 67 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Modern Technology Solutions would recommend the brand to a friend. ENPS measures how likely Modern Technology Solutions employees would recommend working at Modern Technology Solutions to a friend.
Net Promoter Score
67
NPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
