-100
NPS
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Brand Page
Modern Times Groups
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About Modern Times Groups' Brand
Provider of entertainment broadcasting. The company provides internet retailing, swedish television and radio broadcasting company with services across Europe.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Modern Times Groups NPS
Modern Times Groups's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Modern Times Groups's customers would recommend using the product based on a scale of -100 to 100.
Modern Times Groups Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Modern Times Groups NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 -100 | Dec 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Modern Times Groups Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Modern Times Groups users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Modern Times Groups Product Quality
1.5/5
Modern Times Groups has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Modern Times Groups' overall Product Quality score rated by its users and customers.
Modern Times Groups Product Information
Modern Times Groups’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- www.mtg.com
- Company Size
- 1,001-5,000 Employees
Modern Times Groups Pricing
Modern Times Groups ROI & Value For Money
1.5/5
Modern Times Groups has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Modern Times Groups' overall ROI score rated by its users and customers.
Modern Times Groups Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Modern Times Groups Customer Service
1.5/5
Modern Times Groups has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Modern Times Groups' overall Customer Service score rated by its users and customers.
About Modern Times Groups's Customer Service
Address
Skeppsbron 18, Stockholm, 111 30
Website
www.mtg.com
Phone Number
7
