-28
NPS
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Moderna Therapeutics
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About Moderna Therapeutics' Brand
Moderna Therapeutics develops messenger RNA therapeutics that produces human proteins for antibodies inside patient cells.
Brand at a Glance
62%
Customer Loyalty
2.9/5
Product Quality
3.1/5
Pricing
3.1/5
Customer Service
Moderna Therapeutics NPS
Moderna Therapeutics's Net Promoter Score (NPS) is a -28 with 29% Promoters, 14% Passives, and 57% Detractors. Net Promoter Score tracks whether Moderna Therapeutics's customers would recommend using the product based on a scale of -100 to 100.
Moderna Therapeutics Overall NPS
| 29% | Promoters |
|---|---|
| 14% | Passives |
| 57% | Detractors |
Moderna Therapeutics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 0 | Dec 2020 | 0 |
Sep 2021 -50 | Sep 2021 | -50 |
Mar 2023 -75 | Mar 2023 | -75 |
Jun 2023 -80 | Jun 2023 | -80 |
Jul 2023 -83 | Jul 2023 | -83 |
Aug 2023 -85 | Aug 2023 | -85 |
Jan 2024 -63 | Jan 2024 | -63 |
Feb 2024 -50 | Feb 2024 | -50 |
May 2024 -36 | May 2024 | -36 |
Sep 2024 -41 | Sep 2024 | -41 |
Oct 2024 -32 | Oct 2024 | -32 |
Sep 2025 -29 | Sep 2025 | -29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Moderna Therapeutics Customer Loyalty
62%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
62% of Moderna Therapeutics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Moderna Therapeutics Product Quality
2.9/5
Moderna Therapeutics has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Moderna Therapeutics' overall Product Quality score rated by its users and customers.
Moderna Therapeutics Product Information
Moderna Therapeutics’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- http://www.modernatx.com
- Company Size
- 51-200 Employees
Industry
Biotech and Pharmaceuticals
Moderna Therapeutics Pricing
Moderna Therapeutics ROI & Value For Money
3.1/5
Moderna Therapeutics has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Moderna Therapeutics' overall ROI score rated by its users and customers.
Moderna Therapeutics Customer Satisfaction (CSAT)
Moderna Therapeutics Customer Satisfaction (CSAT) Score
33 / 100
Moderna Therapeutics has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
11%
Satisfied
22%
Neither Satisfied nor Dissatisfied
56%
Dissatisfied
0%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Moderna Therapeutics Customer Service
3.1/5
Moderna Therapeutics has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Moderna Therapeutics' overall Customer Service score rated by its users and customers.
About Moderna Therapeutics's Customer Service
Address
325 Binney St, Cambridge, MA 02142
Website
http://www.modernatx.com
Phone Number
6175485422
Moderna Therapeutics as an Employer
2.7/5
Moderna Therapeutics has a 2.7/5 stars for its overall company culture rated by their employees
bottom
10%
CEO of Moderna Therapeutics
In the Bottom 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Moderna Therapeutics scored a -28 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Moderna Therapeutics would recommend the brand to a friend. ENPS measures how likely Moderna Therapeutics employees would recommend working at Moderna Therapeutics to a friend.
Net Promoter Score
-28
NPS Score
| 29% | Promoters |
|---|---|
| 14% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 19% | Promoters |
|---|---|
| 12% | Passive |
| 69% | Detractors |
