24
NPS
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Modernizing Medicine
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About Modernizing Medicine's Brand
Modernizing Medicine created the Electronic Medical Assistant, a cloud-based, specialty-specific electronic medical record system.
Brand at a Glance
66%
Customer Loyalty
3.5/5
Product Quality
3.4/5
Pricing
3.2/5
Customer Service
Modernizing Medicine CMO
Modernizing Medicine NPS
Modernizing Medicine's Net Promoter Score (NPS) is a 24 with 56% Promoters, 12% Passives, and 32% Detractors. Net Promoter Score tracks whether Modernizing Medicine's customers would recommend using the product based on a scale of -100 to 100.
Modernizing Medicine Overall NPS
| 56% | Promoters |
|---|---|
| 12% | Passives |
| 32% | Detractors |
Modernizing Medicine NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 36 | Apr 2023 | 36 |
May 2023 34 | May 2023 | 34 |
Jan 2024 34 | Jan 2024 | 34 |
Feb 2024 31 | Feb 2024 | 31 |
Mar 2024 29 | Mar 2024 | 29 |
Jul 2024 26 | Jul 2024 | 26 |
Aug 2024 24 | Aug 2024 | 24 |
Sep 2024 22 | Sep 2024 | 22 |
Oct 2024 19 | Oct 2024 | 19 |
Feb 2025 21 | Feb 2025 | 21 |
May 2025 23 | May 2025 | 23 |
Oct 2025 25 | Oct 2025 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Modernizing Medicine NPS by Gender
Male customers rated Modernizing Medicine's NPS 44 points higher than Female customers.
Male
-34
Modernizing Medicine's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
-78
Modernizing Medicine's NPS was rated -78 by Female customers on Comparably.
0%
Promoters
22%
Passives
78%
Detractors
Modernizing Medicine NPS by Ethnicity
Modernizing Medicine's NPS was rated -51 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -51 | Caucasian | -51 |
Modernizing Medicine NPS by Age
Modernizing Medicine's NPS was rated -33 points by customers ages 31-35 on Comparably.
Modernizing Medicine NPS by Usage
Modernizing Medicine's NPS was rated the highest by customers who have used Modernizing Medicine's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -17 | Less than 1 Year | -17 |
2 to 5 Years 7 | 2 to 5 Years | 7 |
5 to 10 Years 46 | 5 to 10 Years | 46 |
Modernizing Medicine Customer Reviews
Out of the 2 Modernizing Medicine customer reviews 1 was positive and 1 was constructive. Modernizing Medicine customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Modernizing Medicine Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Modernizing Medicine users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Modernizing Medicine Customer Loyalty Score by Gender
Male customers rated Modernizing Medicine's Customer Loyalty score 20% higher than Female customers.
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Male
70%
Yes
Female
50%
Yes
Modernizing Medicine Customer Loyalty Score by Ethnicity
Modernizing Medicine's Customer Loyalty score was rated 40% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Modernizing Medicine.
40
out of 100
Caucasian
Modernizing Medicine Customer Loyalty Score by Age
Modernizing Medicine's Customer Loyalty score was rated 40% by customers ages 31-35 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 40% | 31-35 | 40% |
Modernizing Medicine Customer Loyalty Score by Usage
Modernizing Medicine's Customer Loyalty score was rated the highest by customers who have used Modernizing Medicine's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Modernizing Medicine Customer Loyalty Score by Industry
Modernizing Medicine's Customer Loyalty score was rated 60% by Healthcare, Hospitals and Medicine industry customers.
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Modernizing Medicine Product Quality
3.5/5
Modernizing Medicine has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Modernizing Medicine Product Information
Modernizing Medicine serves markets in the United States. Modernizing Medicine supports iOS, Web, and Android devices and offers products for small and medium sized businesses.
Modernizing Medicine’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Modernizing Medicine's product the highest.
- Website
- http://www.modmed.com
- Company Size
- 501-1,000 Employees
Industry
Enterprise
Healthcare
SaaS
Languages Supported
English
Product Type
Electronic Medical Records Software
Medical Practice Software
Plastic Surgery Software
Dermatology Software
Quick Insights into Modernizing Medicine Product Quality
Modernizing Medicine's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Modernizing Medicine Product Quality the Highest
Ranked Modernizing Medicine Product Quality the Lowest
Modernizing Medicine Product Quality Score by Gender
Male customers rated Modernizing Medicine's Product Quality score 1.6 stars higher than Female customers.
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Male
3.8/5
Female
2.2/5
Modernizing Medicine Product Quality Score by Ethnicity
Modernizing Medicine's Product Quality score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Modernizing Medicine.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Modernizing Medicine Product Quality Score by Age
Modernizing Medicine's Product Quality score was rated 2.8 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Modernizing Medicine.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.8 | 31-35 | 2.8 |
Modernizing Medicine Product Quality Score by Usage
Modernizing Medicine's Product Quality score was rated the highest by customers who have used Modernizing Medicine's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Modernizing Medicine Product Quality Score by Industry
Modernizing Medicine's Product Quality score was rated 2.8 stars by Healthcare, Hospitals and Medicine industry customers.
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Modernizing Medicine Pricing
Modernizing Medicine ROI & Value For Money
3.4/5
Modernizing Medicine has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Modernizing Medicine Pricing Plans
Modernizing Medicine has a pricing structure that accommodates small and medium businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Who Uses Modernizing Medicine?
Small Businesses
Medium Businesses
Quick Insights into Modernizing Medicine ROI
Modernizing Medicine's ROI score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Modernizing Medicine ROI the Highest
Ranked Modernizing Medicine ROI the Lowest
Modernizing Medicine ROI Score by Gender
Male customers rated Modernizing Medicine's ROI score 1.8 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Modernizing Medicine.
Male
3.8/5
Female
2/5
Modernizing Medicine ROI Score by Ethnicity
Modernizing Medicine's ROI score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Modernizing Medicine.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Modernizing Medicine ROI Score by Age
Modernizing Medicine's ROI score was rated 2.3 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Modernizing Medicine.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.3 | 31-35 | 2.3 |
Modernizing Medicine ROI Score by Usage
Modernizing Medicine's ROI score was rated the highest by customers who have used Modernizing Medicine's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Modernizing Medicine ROI Score by Industry
Modernizing Medicine's ROI score was rated 2.4 stars by Healthcare, Hospitals and Medicine industry customers.
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Modernizing Medicine Customer Satisfaction (CSAT)
Modernizing Medicine Customer Satisfaction (CSAT) Score
52 / 100
Modernizing Medicine has an overall Customer Satisfaction score of 52 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
37%
Satisfied
15%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
16%
Very Dissatisfied
21%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Modernizing Medicine Customer Satisfaction
Modernizing Medicine's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Modernizing Medicine Customer Satisfaction the Highest
Ranked Modernizing Medicine Customer Satisfaction the Lowest
Modernizing Medicine Customer Satisfaction Score by Gender
Male customers rated Modernizing Medicine's Customer Satisfaction score 83 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Modernizing Medicine.
100 / 100
MaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
17 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 50% | |
Very Dissatisfied | 33% |
Modernizing Medicine Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Modernizing Medicine's Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Modernizing Medicine.
40 / 100
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
40%
Very Dissatisfied
20%
Modernizing Medicine Customer Satisfaction Score by Usage
Modernizing Medicine's Customer Satisfaction score was rated the highest by customers who have used Modernizing Medicine's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Modernizing Medicine Customer Satisfaction Score by Industry
Modernizing Medicine's Customer Satisfaction score was rated 34 points by Healthcare, Hospitals and Medicine industry customers.
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"title": "Modernizing Medicine Customer Satisfaction Score by Industry",
"text": "Modernizing Medicine's Customer Satisfaction score was rated 34 points by Healthcare, Hospitals and Medicine industry customers.",
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{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 34,
"stars": 0,
"csatScore": 34,
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"scoreClassName": "max",
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}Modernizing Medicine Customer Service
3.2/5
Modernizing Medicine has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Modernizing Medicine's overall Customer Service score rated by its users and customers.
About Modernizing Medicine's Customer Service
Address
3600 FAU Blvd., Suite 202, Boca Raton, FL
Website
http://www.modmed.com
Phone Number
(561) 880-2998
Quick Insights into Modernizing Medicine Customer Service
Modernizing Medicine's Customer Service score was rated highest by customers who have used Modernizing Medicine's products/services for 5 to 10 Years, and rated lowest by customers who have used Modernizing Medicine's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Modernizing Medicine's Customer Service score.
Ranked Modernizing Medicine Customer Service the Highest
Ranked Modernizing Medicine Customer Service the Lowest
Modernizing Medicine Customer Service Score by Gender
Male customers rated Modernizing Medicine's Customer Service score 1.4 stars higher than Female customers.
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Male
3.3/5
Female
1.9/5
Modernizing Medicine Customer Service Score by Ethnicity
Modernizing Medicine's Customer Service score was rated 2.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Modernizing Medicine.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Modernizing Medicine Customer Service Score by Age
Modernizing Medicine's Customer Service score was rated 2.1 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Modernizing Medicine.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 2.1 | 31-35 | 2.1 |
Modernizing Medicine Customer Service Score by Usage
Modernizing Medicine's Customer Service score was rated the highest by customers who have used Modernizing Medicine's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Modernizing Medicine Customer Service Score by Industry
Modernizing Medicine's Customer Service score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.
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Modernizing Medicine as an Employer
3.4/5
Modernizing Medicine has a 3.4/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Modernizing Medicine scored a 24 for Net Promoter Score and a 3 for Employee Net Promoter Score. NPS gauges how likely a customer of Modernizing Medicine would recommend the brand to a friend. ENPS measures how likely Modernizing Medicine employees would recommend working at Modernizing Medicine to a friend.
Net Promoter Score
24
NPS Score
| 56% | Promoters |
|---|---|
| 12% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
3
eNPS Score
| 39% | Promoters |
|---|---|
| 25% | Passive |
| 36% | Detractors |
