56
NPS
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Moelis & Company
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About Moelis & Company's Brand
Moelis & Company, recently named Most Innovative Boutique of the Year by The Banker for 2011 and in 2010 and Best Global Independent
Brand at a Glance
79%
Customer Loyalty
3.9/5
Product Quality
3.9/5
Pricing
4/5
Customer Service
Moelis & Company NPS
Moelis & Company's Net Promoter Score (NPS) is a 56 with 78% Promoters, 0% Passives, and 22% Detractors. Net Promoter Score tracks whether Moelis & Company's customers would recommend using the product based on a scale of -100 to 100.
Moelis & Company Overall NPS
| 78% | Promoters |
|---|---|
| 0% | Passives |
| 22% | Detractors |
Moelis & Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 100 | Dec 2020 | 100 |
Dec 2021 100 | Dec 2021 | 100 |
May 2022 33 | May 2022 | 33 |
Jul 2022 50 | Jul 2022 | 50 |
Dec 2022 60 | Dec 2022 | 60 |
Jun 2023 67 | Jun 2023 | 67 |
Apr 2024 71 | Apr 2024 | 71 |
May 2024 75 | May 2024 | 75 |
Feb 2025 55 | Feb 2025 | 55 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Moelis & Company Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Moelis & Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Moelis & Company Product Quality
3.9/5
Moelis & Company has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Moelis & Company Product Information
Moelis & Company’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://moelis.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Ecommerce and Marketplaces
Moelis & Company Pricing
Moelis & Company ROI & Value For Money
3.9/5
Moelis & Company has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Moelis & Company Customer Satisfaction (CSAT)
Moelis & Company Customer Satisfaction (CSAT) Score
86 / 100
Moelis & Company has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
57%
Satisfied
29%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Moelis & Company Customer Service
4/5
Moelis & Company has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Moelis & Company's Customer Service
Address
New York City, NY
Website
http://moelis.com
Phone Number
61 2 8288 5555
Moelis & Company as an Employer
3.5/5
Moelis & Company has a 3.5/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Moelis & Company scored a 56 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of Moelis & Company would recommend the brand to a friend. ENPS measures how likely Moelis & Company employees would recommend working at Moelis & Company to a friend.
Net Promoter Score
56
NPS Score
| 78% | Promoters |
|---|---|
| 0% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 0% | Promoters |
|---|---|
| 67% | Passive |
| 33% | Detractors |
