0
NPS
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Moffatt & Nichol
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About Moffatt & Nichol's Brand
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
Moffatt & Nichol NPS
Moffatt & Nichol's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Moffatt & Nichol's customers would recommend using the product based on a scale of -100 to 100.
Moffatt & Nichol Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Moffatt & Nichol NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 -100 | Feb 2024 | -100 |
Mar 2024 0 | Mar 2024 | 0 |
Nov 2025 0 | Nov 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Moffatt & Nichol Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Moffatt & Nichol users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Moffatt & Nichol Product Quality
4/5
Moffatt & Nichol has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Moffatt & Nichol's overall Product Quality score rated by its users and customers.
Moffatt & Nichol Product Information
Moffatt & Nichol’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Moffatt & Nichol Pricing
Moffatt & Nichol ROI & Value For Money
4/5
Moffatt & Nichol has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Moffatt & Nichol's overall ROI score rated by its users and customers.
Moffatt & Nichol Customer Satisfaction (CSAT)
Moffatt & Nichol Customer Satisfaction (CSAT) Score
100 / 100
Moffatt & Nichol has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Moffatt & Nichol Customer Service
4/5
Moffatt & Nichol has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Moffatt & Nichol's overall Customer Service score rated by its users and customers.
About Moffatt & Nichol's Customer Service
Address
3780 Kilroy Airport Way, Ste 750,
Website
http://www.moffattnichol.com/
Phone Number
(562) 590-6500
Moffatt & Nichol as an Employer
4.5/5
Moffatt & Nichol has a 4.5/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Moffatt & Nichol scored a 0 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of Moffatt & Nichol would recommend the brand to a friend. ENPS measures how likely Moffatt & Nichol employees would recommend working at Moffatt & Nichol to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
18
eNPS Score
| 36% | Promoters |
|---|---|
| 46% | Passive |
| 18% | Detractors |
