0
NPS
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Brand Page
MOL
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About MOL's Brand
MOL Global, Inc. (NASDAQ: MOLG) is a leading e-payment enabler for online goods and services in emerging and developed markets.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
MOL NPS
MOL's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether MOL's customers would recommend using the product based on a scale of -100 to 100.
MOL Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
MOL NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 0 | Jul 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MOL Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of MOL users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MOL Product Quality
4/5
MOL has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock MOL's overall Product Quality score rated by its users and customers.
MOL Product Information
MOL’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.mol.com/
- Company Size
- 201-500 Employees
Industry
Tech
Ecommerce and Marketplaces
MOL Pricing
MOL ROI & Value For Money
4/5
MOL has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock MOL's overall ROI score rated by its users and customers.
MOL Customer Satisfaction (CSAT)
MOL Customer Satisfaction (CSAT) Score
100 / 100
MOL has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MOL Customer Service
4/5
MOL has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock MOL's overall Customer Service score rated by its users and customers.
About MOL's Customer Service
Website
http://www.mol.com/
MOL as an Employer
3.5/5
MOL has a 3.5/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
MOL scored a 0 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of MOL would recommend the brand to a friend. ENPS measures how likely MOL employees would recommend working at MOL to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 33% | Promoters |
|---|---|
| 67% | Passive |
| 0% | Detractors |
