11
NPS
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MOL Group
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About MOL Group's Brand
MOL Group is an integrated, independent, international oil and gas company, headquartered in Budapest, Hungary.
Brand at a Glance
87%
Customer Loyalty
3.8/5
Product Quality
3.8/5
Pricing
3.4/5
Customer Service
MOL Group NPS
MOL Group's Net Promoter Score (NPS) is a 11 with 44% Promoters, 23% Passives, and 33% Detractors. Net Promoter Score tracks whether MOL Group's customers would recommend using the product based on a scale of -100 to 100.
MOL Group Overall NPS
| 44% | Promoters |
|---|---|
| 23% | Passives |
| 33% | Detractors |
MOL Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 75 | Jun 2022 | 75 |
Aug 2022 80 | Aug 2022 | 80 |
Nov 2022 83 | Nov 2022 | 83 |
Dec 2022 75 | Dec 2022 | 75 |
May 2023 55 | May 2023 | 55 |
Jul 2023 40 | Jul 2023 | 40 |
Oct 2023 27 | Oct 2023 | 27 |
Nov 2023 17 | Nov 2023 | 17 |
Mar 2024 -1 | Mar 2024 | -1 |
Jul 2024 5 | Jul 2024 | 5 |
Mar 2025 6 | Mar 2025 | 6 |
Apr 2025 11 | Apr 2025 | 11 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MOL Group NPS by Gender
Female customers rated MOL Group's NPS 67 points higher than Male customers.
Male
0
MOL Group's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
67
MOL Group's NPS was rated 67 by Female customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
MOL Group NPS by Age
MOL Group's NPS was rated 25 points by customers ages 18-25 on Comparably.
MOL Group Customer Reviews
Out of the 2 MOL Group customer reviews 2 were positive and 0 were constructive. MOL Group customer reviews reflect that all customers have a favorable experience using the products/services of the company.
MOL Group Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of MOL Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MOL Group Customer Loyalty Score by Gender
Male customers rated MOL Group's Customer Loyalty score 30% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of MOL Group.
Male
100%
Yes
Female
70%
Yes
MOL Group Customer Loyalty Score by Age
MOL Group's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of MOL Group.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
MOL Group Product Quality
3.8/5
MOL Group has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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MOL Group Product Information
MOL Group’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://molgroup.info/en/
- Company Size
- 10,000+ Employees
Industry
Tech
Energy
Quick Insights into MOL Group Product Quality
MOL Group's Product Quality score was rated highest by customers ages 18-25, and rated lowest by Female customers.
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Ranked MOL Group Product Quality the Highest
Ranked MOL Group Product Quality the Lowest
MOL Group Product Quality Score by Gender
Male customers rated MOL Group's Product Quality score 0.3 stars higher than Female customers.
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Male
4.1/5
Female
3.8/5
MOL Group Product Quality Score by Age
MOL Group's Product Quality score was rated 4.1 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of MOL Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
MOL Group Pricing
MOL Group ROI & Value For Money
3.8/5
MOL Group has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into MOL Group ROI
MOL Group's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked MOL Group ROI the Highest
Ranked MOL Group ROI the Lowest
MOL Group ROI Score by Gender
Female customers rated MOL Group's ROI score 0.2 stars higher than Male customers.
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Male
3.8/5
Female
4/5
MOL Group ROI Score by Age
MOL Group's ROI score was rated 3.9 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of MOL Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
MOL Group Customer Satisfaction (CSAT)
MOL Group Customer Satisfaction (CSAT) Score
54 / 100
MOL Group has an overall Customer Satisfaction score of 54 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
39%
Satisfied
15%
Neither Satisfied nor Dissatisfied
38%
Dissatisfied
8%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into MOL Group Customer Satisfaction
MOL Group's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by Male customers.
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Ranked MOL Group Customer Satisfaction the Highest
Ranked MOL Group Customer Satisfaction the Lowest
MOL Group Customer Satisfaction Score by Gender
MOL Group's Customer Satisfaction score was rated 67 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of MOL Group.
67 / 100
MaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
67 / 100
FemaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
MOL Group Customer Satisfaction Score by Age
MOL Group's Customer Satisfaction score was rated 75 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of MOL Group.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 75% |
MOL Group Customer Service
3.4/5
MOL Group has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About MOL Group's Customer Service
Address
Bud, WV 1117 Hungary
Website
http://molgroup.info/en/
Quick Insights into MOL Group Customer Service
MOL Group's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked MOL Group Customer Service the Highest
Ranked MOL Group Customer Service the Lowest
MOL Group Customer Service Score by Gender
Female customers rated MOL Group's Customer Service score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of MOL Group.
Male
3.5/5
Female
4/5
MOL Group Customer Service Score by Age
MOL Group's Customer Service score was rated 3.9 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of MOL Group.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
MOL Group as an Employer
3.9/5
MOL Group has a 3.9/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
MOL Group scored a 11 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of MOL Group would recommend the brand to a friend. ENPS measures how likely MOL Group employees would recommend working at MOL Group to a friend.
Net Promoter Score
11
NPS Score
| 44% | Promoters |
|---|---|
| 23% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-15
eNPS Score
| 31% | Promoters |
|---|---|
| 23% | Passive |
| 46% | Detractors |
