-100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Molecular Devices
Marketing or Exec? Claim Your Free Account
About Molecular Devices' Brand
Bioanalytical Systems and Solutions
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Molecular Devices NPS
Molecular Devices's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Molecular Devices's customers would recommend using the product based on a scale of -100 to 100.
Molecular Devices Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Molecular Devices NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -100 | Aug 2020 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Molecular Devices Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Molecular Devices users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Molecular Devices Product Quality
2.5/5
Molecular Devices has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Molecular Devices' overall Product Quality score rated by its users and customers.
Molecular Devices Product Information
Molecular Devices’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
SaaS
Molecular Devices Pricing
Molecular Devices ROI & Value For Money
3.5/5
Molecular Devices has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Molecular Devices' overall ROI score rated by its users and customers.
Molecular Devices Customer Service
3.5/5
Molecular Devices has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Molecular Devices' overall Customer Service score rated by its users and customers.
About Molecular Devices's Customer Service
Address
1311 Orleans Drive, Sunnyvale, CA
Website
http://www.moleculardevices.com
Phone Number
(408)747-1700
Molecular Devices as an Employer
3.0/5
Molecular Devices has a 3.0/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Molecular Devices scored a -100 for Net Promoter Score and a -42 for Employee Net Promoter Score. NPS gauges how likely a customer of Molecular Devices would recommend the brand to a friend. ENPS measures how likely Molecular Devices employees would recommend working at Molecular Devices to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-42
eNPS Score
| 29% | Promoters |
|---|---|
| 0% | Passive |
| 71% | Detractors |
