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NPS
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Brand Page
Molly Maid
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About Molly Maid's Brand
Brand at a Glance
71%
Customer Loyalty
3.8/5
Product Quality
3.3/5
Pricing
3.6/5
Customer Service
Molly Maid NPS
Molly Maid's Net Promoter Score (NPS) is a -1 with 41% Promoters, 17% Passives, and 42% Detractors. Net Promoter Score tracks whether Molly Maid's customers would recommend using the product based on a scale of -100 to 100.
Molly Maid Overall NPS
| 41% | Promoters |
|---|---|
| 17% | Passives |
| 42% | Detractors |
Molly Maid NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -100 | Aug 2020 | -100 |
Sep 2020 0 | Sep 2020 | 0 |
Sep 2021 -33 | Sep 2021 | -33 |
Jul 2022 0 | Jul 2022 | 0 |
Oct 2022 20 | Oct 2022 | 20 |
Jan 2023 0 | Jan 2023 | 0 |
Feb 2023 -1 | Feb 2023 | -1 |
Jun 2024 0 | Jun 2024 | 0 |
Jul 2024 -11 | Jul 2024 | -11 |
Oct 2024 0 | Oct 2024 | 0 |
Dec 2024 -9 | Dec 2024 | -9 |
Apr 2025 -1 | Apr 2025 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Molly Maid Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Molly Maid users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Molly Maid Product Quality
3.8/5
Molly Maid has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Molly Maid Product Information
Molly Maid’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.mollymaid.com
- Company Size
- 11-50 Employees
Industry
Hospitality
Molly Maid Pricing
Molly Maid ROI & Value For Money
3.3/5
Molly Maid has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Molly Maid Customer Satisfaction (CSAT)
Molly Maid Customer Satisfaction (CSAT) Score
63 / 100
Molly Maid has an overall Customer Satisfaction score of 63 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
63%
Satisfied
0%
Neither Satisfied nor Dissatisfied
24%
Dissatisfied
13%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Molly Maid Customer Service
3.6/5
Molly Maid has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Molly Maid's Customer Service
Website
http://www.mollymaid.com
Molly Maid as an Employer
Consumer vs. Employees
Molly Maid scored a -1 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of Molly Maid would recommend the brand to a friend. ENPS measures how likely Molly Maid employees would recommend working at Molly Maid to a friend.
Net Promoter Score
-1
NPS Score
| 41% | Promoters |
|---|---|
| 17% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 38% | Promoters |
|---|---|
| 11% | Passive |
| 51% | Detractors |
