11
NPS
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Molnlycke
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About Molnlycke's Brand
Molnlycke Health Care provides surgical and wound care products and services.
Brand at a Glance
79%
Customer Loyalty
4.1/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
Molnlycke NPS
Molnlycke's Net Promoter Score (NPS) is a 11 with 49% Promoters, 13% Passives, and 38% Detractors. Net Promoter Score tracks whether Molnlycke's customers would recommend using the product based on a scale of -100 to 100.
Molnlycke Overall NPS
| 49% | Promoters |
|---|---|
| 13% | Passives |
| 38% | Detractors |
Molnlycke NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 -100 | Jul 2021 | -100 |
May 2022 0 | May 2022 | 0 |
Mar 2023 33 | Mar 2023 | 33 |
Jun 2023 0 | Jun 2023 | 0 |
Jul 2023 20 | Jul 2023 | 20 |
Oct 2023 33 | Oct 2023 | 33 |
Sep 2024 15 | Sep 2024 | 15 |
Feb 2025 13 | Feb 2025 | 13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Molnlycke Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Molnlycke users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Molnlycke Product Quality
4.1/5
Molnlycke has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Molnlycke Product Information
Molnlycke’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- www.molnlycke.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Healthcare
Molnlycke Pricing
Molnlycke ROI & Value For Money
4.1/5
Molnlycke has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Molnlycke Customer Satisfaction (CSAT)
Molnlycke Customer Satisfaction (CSAT) Score
83 / 100
Molnlycke has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
16%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Molnlycke Customer Service
4.1/5
Molnlycke has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Molnlycke's Customer Service
Address
Gothenburg, NE
Website
www.molnlycke.com
Molnlycke as an Employer
2.2/5
Molnlycke has a 2.2/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Molnlycke scored a 11 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Molnlycke would recommend the brand to a friend. ENPS measures how likely Molnlycke employees would recommend working at Molnlycke to a friend.
Net Promoter Score
11
NPS Score
| 49% | Promoters |
|---|---|
| 13% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
