33
NPS
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Moloco
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About Moloco's Brand
Moloco is a machine learning company empowering organizations of all sizes to grow and unlock the full value of their unique first-party data, elevating the traditional path to performance advertising. While the largest technology companies have proven the speed and scale of ad-targeting utilizing data— the same robust performance powered by machine learning has previously been unavailable beyond their platforms. That's where Moloco steps in. With Moloco's powerful combination of cutting-edge machine learning technologies, we play a unique and visible role in shaping the digital economy, all while allowing companies to stay independent and scale. An industry leader at the nexus of machine learning, performance marketing, and visionary product infrastructure, Moloco is advancing the advertising technology industry.
Brand at a Glance
69%
Customer Loyalty
2.7/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
Moloco NPS
Moloco's Net Promoter Score (NPS) is a 33 with 58% Promoters, 17% Passives, and 25% Detractors. Net Promoter Score tracks whether Moloco's customers would recommend using the product based on a scale of -100 to 100.
Moloco Overall NPS
| 58% | Promoters |
|---|---|
| 17% | Passives |
| 25% | Detractors |
Moloco NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 100 | Aug 2022 | 100 |
May 2023 50 | May 2023 | 50 |
Jul 2023 0 | Jul 2023 | 0 |
Feb 2024 25 | Feb 2024 | 25 |
May 2024 40 | May 2024 | 40 |
Jun 2024 29 | Jun 2024 | 29 |
Jul 2024 37 | Jul 2024 | 37 |
Aug 2024 44 | Aug 2024 | 44 |
Nov 2024 40 | Nov 2024 | 40 |
Sep 2025 45 | Sep 2025 | 45 |
Oct 2025 33 | Oct 2025 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Moloco NPS by Gender
Moloco's NPS was rated 0 by Male customers on Comparably.
Male
0
Moloco's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
N/A
Moloco's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Moloco NPS by Usage
Moloco's NPS was rated 0 points by customers who have used Moloco's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
Moloco Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Moloco users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Moloco Customer Loyalty Score by Gender
Moloco's Customer Loyalty score was rated 40 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Moloco.
Male
40%
Yes
Female
N/A
Yes
Moloco Customer Loyalty Score by Usage
Moloco's Customer Loyalty score was rated 40% by customers who have used Moloco's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Moloco Product Quality
2.7/5
Moloco has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Moloco Product Information
Moloco’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- https://www.moloco.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
AdTech
Quick Insights into Moloco Product Quality
Moloco's Product Quality score was rated highest by customers who have used Moloco's products/services for Less than 1 Year.
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Ranked Moloco Product Quality the Highest
Moloco Product Quality Score by Gender
Moloco's Product Quality score was rated 2.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Moloco.
Male
2.5/5
Female
N/A
Moloco Product Quality Score by Usage
Moloco's Product Quality score was rated 3 stars by customers who have used Moloco's products/services for Less than 1 Year.
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Moloco Pricing
Moloco ROI & Value For Money
3.6/5
Moloco has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into Moloco ROI
Moloco's ROI score was rated highest by Male customers.
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Ranked Moloco ROI the Highest
Moloco ROI Score by Gender
Moloco's ROI score was rated 3.5 by Male customers on Comparably.
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Male
3.5/5
Female
N/A
Moloco ROI Score by Usage
Moloco's ROI score was rated 3.3 stars by customers who have used Moloco's products/services for Less than 1 Year.
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Moloco Customer Satisfaction (CSAT)
Moloco Customer Satisfaction (CSAT) Score
55 / 100
Moloco has an overall Customer Satisfaction score of 55 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
22%
Satisfied
33%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Moloco Customer Satisfaction
Moloco's Customer Satisfaction score was rated highest by customers who have used Moloco's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Moloco's Customer Satisfaction.
Ranked Moloco Customer Satisfaction the Highest
Moloco Customer Satisfaction Score by Gender
Moloco's Customer Satisfaction score was rated 0 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Moloco.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 100% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Moloco Customer Satisfaction Score by Usage
Moloco's Customer Satisfaction score was rated 33 points by customers who have used Moloco's products/services for Less than 1 Year.
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Moloco Customer Service
3.7/5
Moloco has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Moloco's Customer Service
Address
601 Marshall St, Redwood City, CA 94063
Website
https://www.moloco.com/
Moloco's Social Links
Quick Insights into Moloco Customer Service
Moloco's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Moloco's Customer Service score.
Ranked Moloco Customer Service the Highest
Moloco Customer Service Score by Gender
Moloco's Customer Service score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Moloco.
Male
3.5/5
Female
N/A
Moloco Customer Service Score by Usage
Moloco's Customer Service score was rated 3.3 stars by customers who have used Moloco's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Moloco as an Employer
4.6/5
Moloco has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Moloco scored a 33 for Net Promoter Score and a 43 for Employee Net Promoter Score. NPS gauges how likely a customer of Moloco would recommend the brand to a friend. ENPS measures how likely Moloco employees would recommend working at Moloco to a friend.
Net Promoter Score
33
NPS Score
| 58% | Promoters |
|---|---|
| 17% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
43
eNPS Score
| 64% | Promoters |
|---|---|
| 15% | Passive |
| 21% | Detractors |
