0
NPS
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Brand Page
Moment
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About Moment's Brand
Automatically tracks how much you use your phone.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
Moment NPS
Moment's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Moment's customers would recommend using the product based on a scale of -100 to 100.
Moment Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Moment NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 0 | Sep 2020 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Moment Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Moment users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Moment Product Quality
4/5
Moment has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Moment's overall Product Quality score rated by its users and customers.
Moment Product Information
Moment’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://inthemoment.io/
- Company Size
- 51-200 Employees
Industry
Tech
Mobile App
SaaS
Moment Pricing
Moment ROI & Value For Money
4/5
Moment has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Moment's overall ROI score rated by its users and customers.
Moment Customer Service
4/5
Moment has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Moment's overall Customer Service score rated by its users and customers.
About Moment's Customer Service
Address
2014 E 7th St, Seattle, WA
Website
https://inthemoment.io/
Phone Number
(213) 239-9188
Moment as an Employer
2.6/5
Moment has a 2.6/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Moment scored a 0 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Moment would recommend the brand to a friend. ENPS measures how likely Moment employees would recommend working at Moment to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 20% | Promoters |
|---|---|
| 40% | Passive |
| 40% | Detractors |
