71
NPS
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Momentive Performance Materials
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About Momentive Performance Materials' Brand
At Momentive, our high-performance silicones and specialty products and tireless pursuit of innovation have resulted in sustainable solutions that help propel our customers’ businesses forward – positively impacting people’s everyday lives around the clock – today, tomorrow, and into the future.
Brand at a Glance
90%
Customer Loyalty
4.4/5
Product Quality
4/5
Pricing
3.6/5
Customer Service
Momentive Performance Materials NPS
Momentive Performance Materials's Net Promoter Score (NPS) is a 71 with 71% Promoters, 29% Passives, and 0% Detractors. Net Promoter Score tracks whether Momentive Performance Materials's customers would recommend using the product based on a scale of -100 to 100.
Momentive Performance Materials Overall NPS
| 71% | Promoters |
|---|---|
| 29% | Passives |
| 0% | Detractors |
Momentive Performance Materials NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 100 | May 2021 | 100 |
Aug 2022 50 | Aug 2022 | 50 |
Nov 2022 66 | Nov 2022 | 66 |
Sep 2023 75 | Sep 2023 | 75 |
Jan 2025 66 | Jan 2025 | 66 |
May 2025 71 | May 2025 | 71 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Momentive Performance Materials NPS by Gender
Momentive Performance Materials's NPS was rated 75 by Male customers on Comparably.
Male
75
Momentive Performance Materials's NPS was rated 75 by Male customers on Comparably.
75%
Promoters
25%
Passives
0%
Detractors
Female
N/A
Momentive Performance Materials's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Momentive Performance Materials NPS by Ethnicity
Momentive Performance Materials's NPS was rated 67 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other 67 | Other | 67 |
Momentive Performance Materials NPS by Usage
Momentive Performance Materials's NPS was rated 67 points by customers who have used Momentive Performance Materials's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 67 | 5 to 10 Years | 67 |
Momentive Performance Materials Customer Reviews
Out of the 4 Momentive Performance Materials customer reviews 4 were positive and 0 were constructive. Momentive Performance Materials customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Momentive Performance Materials Customer Loyalty
90%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
90% of Momentive Performance Materials users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Momentive Performance Materials Customer Loyalty Score by Gender
Momentive Performance Materials's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Momentive Performance Materials.
Male
100%
Yes
Female
N/A
Yes
Momentive Performance Materials Customer Loyalty Score by Ethnicity
Momentive Performance Materials's Customer Loyalty score was rated 100% by Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Momentive Performance Materials.
100
out of 100
Other
Momentive Performance Materials Customer Loyalty Score by Usage
Momentive Performance Materials's Customer Loyalty score was rated 100% by customers who have used Momentive Performance Materials's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Momentive Performance Materials Product Quality
4.4/5
Momentive Performance Materials has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Momentive Performance Materials' overall Product Quality score rated by its users and customers.
Momentive Performance Materials Product Information
Momentive Performance Materials’s product quality score is a 4.4 out of 5 as rated by its users and customers.
- Website
- http://www.momentive.com/
- Company Size
- 1,001-5,000 Employees
Industry
Chemicals
Quick Insights into Momentive Performance Materials Product Quality
Momentive Performance Materials's Product Quality score was rated highest by customers who have used Momentive Performance Materials's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Momentive Performance Materials' Product Quality.
Ranked Momentive Performance Materials Product Quality the Highest
Momentive Performance Materials Product Quality Score by Gender
Momentive Performance Materials's Product Quality score was rated 5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Momentive Performance Materials.
Male
5/5
Female
N/A
Momentive Performance Materials Product Quality Score by Ethnicity
Momentive Performance Materials's Product Quality score was rated 5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Momentive Performance Materials.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 5 | Other | 5 |
Momentive Performance Materials Product Quality Score by Usage
Momentive Performance Materials's Product Quality score was rated 5 stars by customers who have used Momentive Performance Materials's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Momentive Performance Materials Pricing
Momentive Performance Materials ROI & Value For Money
4/5
Momentive Performance Materials has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Quick Insights into Momentive Performance Materials ROI
Momentive Performance Materials's ROI score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Momentive Performance Materials' ROI score.
Ranked Momentive Performance Materials ROI the Highest
Momentive Performance Materials ROI Score by Gender
Momentive Performance Materials's ROI score was rated 4.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Momentive Performance Materials.
Male
4.4/5
Female
N/A
Momentive Performance Materials ROI Score by Ethnicity
Momentive Performance Materials's ROI score was rated 4.1 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Momentive Performance Materials.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 4.1 | Other | 4.1 |
Momentive Performance Materials ROI Score by Usage
Momentive Performance Materials's ROI score was rated 4.1 stars by customers who have used Momentive Performance Materials's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Momentive Performance Materials Customer Satisfaction (CSAT)
Momentive Performance Materials Customer Satisfaction (CSAT) Score
100 / 100
Momentive Performance Materials has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Momentive Performance Materials Customer Satisfaction
Momentive Performance Materials's Customer Satisfaction score was rated highest by customers who have used Momentive Performance Materials's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Momentive Performance Materials' Customer Satisfaction.
Ranked Momentive Performance Materials Customer Satisfaction the Highest
Momentive Performance Materials Customer Satisfaction Score by Gender
Momentive Performance Materials's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Momentive Performance Materials.
100 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Momentive Performance Materials Customer Satisfaction Score by Ethnicity
CSAT according to Other
Momentive Performance Materials' Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Momentive Performance Materials.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Momentive Performance Materials Customer Satisfaction Score by Usage
Momentive Performance Materials's Customer Satisfaction score was rated 100 points by customers who have used Momentive Performance Materials's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Momentive Performance Materials Customer Service
3.6/5
Momentive Performance Materials has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Momentive Performance Materials's Customer Service
Address
260 Hudson River Road, Waterford, NY 12188
Website
http://www.momentive.com/
Phone Number
518.233.2916
Momentive Performance Materials's Social Links
Quick Insights into Momentive Performance Materials Customer Service
Momentive Performance Materials's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Momentive Performance Materials' Customer Service score.
Ranked Momentive Performance Materials Customer Service the Highest
Momentive Performance Materials Customer Service Score by Gender
Momentive Performance Materials's Customer Service score was rated 3.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Momentive Performance Materials.
Male
3.7/5
Female
N/A
Momentive Performance Materials Customer Service Score by Ethnicity
Momentive Performance Materials's Customer Service score was rated 3.3 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Momentive Performance Materials.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 3.3 | Other | 3.3 |
Momentive Performance Materials Customer Service Score by Usage
Momentive Performance Materials's Customer Service score was rated 3.3 stars by customers who have used Momentive Performance Materials's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Momentive Performance Materials as an Employer
2.5/5
Momentive Performance Materials has a 2.5/5 stars for its overall company culture rated by their employees
bottom
45%
CEO of Momentive Performance Materials
In the Bottom 45% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Momentive Performance Materials scored a 71 for Net Promoter Score and a -21 for Employee Net Promoter Score. NPS gauges how likely a customer of Momentive Performance Materials would recommend the brand to a friend. ENPS measures how likely Momentive Performance Materials employees would recommend working at Momentive Performance Materials to a friend.
Net Promoter Score
71
NPS Score
| 71% | Promoters |
|---|---|
| 29% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-21
eNPS Score
| 21% | Promoters |
|---|---|
| 37% | Passive |
| 42% | Detractors |
