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NPS
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Brand Page
Momentum
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About Momentum's Brand
Turning customer journeys into sales.
Brand at a Glance
69%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.4/5
Customer Service
Momentum NPS
Momentum's Net Promoter Score (NPS) is a 0 with 43% Promoters, 14% Passives, and 43% Detractors. Net Promoter Score tracks whether Momentum's customers would recommend using the product based on a scale of -100 to 100.
Momentum Overall NPS
| 43% | Promoters |
|---|---|
| 14% | Passives |
| 43% | Detractors |
Momentum NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 13 | Oct 2022 | 13 |
Nov 2022 0 | Nov 2022 | 0 |
Dec 2022 0 | Dec 2022 | 0 |
Jan 2023 -9 | Jan 2023 | -9 |
Mar 2023 -8 | Mar 2023 | -8 |
May 2023 0 | May 2023 | 0 |
Jun 2023 6 | Jun 2023 | 6 |
Aug 2023 13 | Aug 2023 | 13 |
Oct 2023 22 | Oct 2023 | 22 |
Nov 2023 10 | Nov 2023 | 10 |
Jan 2024 5 | Jan 2024 | 5 |
Jun 2025 -1 | Jun 2025 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Momentum NPS by Gender
Momentum's NPS was rated 34 by Female customers on Comparably.
Female
34
Momentum's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Male
N/A
Momentum's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Momentum NPS by Usage
Momentum's NPS was rated 34 points by customers who have used Momentum's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 34 | Over 10 Years | 34 |
Momentum Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Momentum users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Momentum Customer Loyalty Score by Gender
Momentum's Customer Loyalty score was rated 70 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Momentum.
Female
70%
Yes
Male
N/A
Yes
Momentum Customer Loyalty Score by Usage
Momentum's Customer Loyalty score was rated 70% by customers who have used Momentum's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Momentum Product Quality
3.5/5
Momentum has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Momentum Product Information
Momentum’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://momentum.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Business Services
Quick Insights into Momentum Product Quality
Momentum's Product Quality score was rated highest by Female customers.
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Ranked Momentum Product Quality the Highest
Momentum Product Quality Score by Gender
Momentum's Product Quality score was rated 2.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Momentum.
Female
2.6/5
Male
N/A
Momentum Product Quality Score by Usage
Momentum's Product Quality score was rated 2.6 stars by customers who have used Momentum's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Momentum Pricing
Momentum ROI & Value For Money
3.5/5
Momentum has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into Momentum ROI
Momentum's ROI score was rated highest by Female customers.
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Ranked Momentum ROI the Highest
Momentum ROI Score by Gender
Momentum's ROI score was rated 2.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Momentum.
Female
2.6/5
Male
N/A
Momentum ROI Score by Usage
Momentum's ROI score was rated 2.6 stars by customers who have used Momentum's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Momentum Customer Satisfaction (CSAT)
Momentum Customer Satisfaction (CSAT) Score
58 / 100
Momentum has an overall Customer Satisfaction score of 58 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
8%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Momentum Customer Service
3.4/5
Momentum has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Momentum's Customer Service
Address
20 Toronto Street Suite 1100, York, NY
Website
http://momentum.com/
Phone Number
(416)971-6612
Quick Insights into Momentum Customer Service
Momentum's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Momentum's Customer Service score.
Ranked Momentum Customer Service the Highest
Momentum Customer Service Score by Gender
Momentum's Customer Service score was rated 2.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Momentum.
Female
2.8/5
Male
N/A
Momentum Customer Service Score by Usage
Momentum's Customer Service score was rated 2.8 stars by customers who have used Momentum's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Momentum as an Employer
4.5/5
Momentum has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Momentum scored a 0 for Net Promoter Score and a 21 for Employee Net Promoter Score. NPS gauges how likely a customer of Momentum would recommend the brand to a friend. ENPS measures how likely Momentum employees would recommend working at Momentum to a friend.
Net Promoter Score
0
NPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
21
eNPS Score
| 51% | Promoters |
|---|---|
| 19% | Passive |
| 30% | Detractors |
