0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Mondee
Marketing or Exec? Claim Your Free Account
About Mondee's Brand
Brand at a Glance
10%
Customer Loyalty
2.8/5
Product Quality
3.2/5
Pricing
2.5/5
Customer Service
Mondee NPS
Mondee's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether Mondee's customers would recommend using the product based on a scale of -100 to 100.
Mondee Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
Mondee NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 100 | Dec 2022 | 100 |
May 2024 0 | May 2024 | 0 |
Jun 2024 0 | Jun 2024 | 0 |
Jul 2024 0 | Jul 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mondee Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Mondee users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mondee Product Quality
2.8/5
Mondee has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Mondee's overall Product Quality score rated by its users and customers.
Mondee Product Information
Mondee’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://www.mondee.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Big Data
SaaS
Travel
Mondee Pricing
Mondee ROI & Value For Money
3.2/5
Mondee has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Mondee's overall ROI score rated by its users and customers.
Mondee Customer Satisfaction (CSAT)
Mondee Customer Satisfaction (CSAT) Score
50 / 100
Mondee has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Mondee Customer Service
2.5/5
Mondee has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Mondee's overall Customer Service score rated by its users and customers.
About Mondee's Customer Service
Address
4000 East Third Ave, Ste 650 Foster City, California City, CA
Website
http://www.mondee.com/
Phone Number
650-646-3320
Mondee as an Employer
3.8/5
Mondee has a 3.8/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Mondee scored a 0 for Net Promoter Score and a -8 for Employee Net Promoter Score. NPS gauges how likely a customer of Mondee would recommend the brand to a friend. ENPS measures how likely Mondee employees would recommend working at Mondee to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-8
eNPS Score
| 42% | Promoters |
|---|---|
| 8% | Passive |
| 50% | Detractors |
