-100
NPS
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Moneris
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About Moneris' Brand
Provider of payment processing services. The company offers transaction processing services to various industries such as retail, restaurant, professional practices, tradesmen, online stores, not for profit organizations through debit card, credit card, online and wireless payment modes.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Moneris NPS
Moneris's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Moneris's customers would recommend using the product based on a scale of -100 to 100.
Moneris Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Moneris NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 -100 | Sep 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Moneris Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Moneris users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Moneris Product Quality
1.5/5
Moneris has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Moneris' overall Product Quality score rated by its users and customers.
Moneris Product Information
Moneris’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- www.moneris.com
- Company Size
- 1,001-5,000 Employees
Industry
Ecommerce and Marketplaces
Moneris Pricing
Moneris ROI & Value For Money
1.5/5
Moneris has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Moneris Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Moneris Customer Service
1.5/5
Moneris has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Moneris' overall Customer Service score rated by its users and customers.
About Moneris's Customer Service
Address
3300 Bloor Street West, Toronto,
Website
www.moneris.com
Moneris as an Employer
Consumer vs. Employees
Moneris scored a -100 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Moneris would recommend the brand to a friend. ENPS measures how likely Moneris employees would recommend working at Moneris to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
