-100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Moneycorp
Marketing or Exec? Claim Your Free Account
About Moneycorp's Brand
Provider of foreign exchange and international money transfer services. The company offers a fully integrated online payment and telephone platform to both SME corporates and private customers and operates a foreign exchange to provide hassle-free money transfer services.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Moneycorp NPS
Moneycorp's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Moneycorp's customers would recommend using the product based on a scale of -100 to 100.
Moneycorp Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Moneycorp NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 -100 | Dec 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Moneycorp Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Moneycorp users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Moneycorp Product Quality
1.5/5
Moneycorp has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Moneycorp's overall Product Quality score rated by its users and customers.
Moneycorp Product Information
Moneycorp’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- www.moneycorp.com
- Company Size
- 501-1,000 Employees
Moneycorp Pricing
Moneycorp ROI & Value For Money
1.5/5
Moneycorp has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Moneycorp's overall ROI score rated by its users and customers.
Moneycorp Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Moneycorp Customer Service
1.5/5
Moneycorp has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Moneycorp's overall Customer Service score rated by its users and customers.
About Moneycorp's Customer Service
Address
Zig Zag Building, Floor 5, London, SW1E 6SQ
Website
www.moneycorp.com
