-30
NPS
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Moneytree, Inc.
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About Moneytree, Inc. Brand
Moneytree is a retail company providing financial services from small loans to prepaid debit cards and Western Union wire transfers.
Brand at a Glance
54%
Customer Loyalty
2.8/5
Product Quality
3/5
Pricing
3.1/5
Customer Service
Moneytree, Inc. NPS
Moneytree, Inc.'s Net Promoter Score (NPS) is a -30 with 30% Promoters, 10% Passives, and 60% Detractors. Net Promoter Score tracks whether Moneytree, Inc.'s customers would recommend using the product based on a scale of -100 to 100.
Moneytree, Inc. Overall NPS
| 30% | Promoters |
|---|---|
| 10% | Passives |
| 60% | Detractors |
Moneytree, Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
Mar 2022 0 | Mar 2022 | 0 |
May 2022 -33 | May 2022 | -33 |
Jan 2023 -50 | Jan 2023 | -50 |
Feb 2023 -60 | Feb 2023 | -60 |
Jul 2023 -33 | Jul 2023 | -33 |
Oct 2023 -43 | Oct 2023 | -43 |
Jan 2024 -50 | Jan 2024 | -50 |
Apr 2024 -33 | Apr 2024 | -33 |
Jul 2024 -30 | Jul 2024 | -30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Moneytree, Inc. Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Moneytree, Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Moneytree, Inc. Product Quality
2.8/5
Moneytree, Inc. has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Moneytree, Inc. Product Information
Moneytree, Inc.’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://www.moneytreeinc.com
- Company Size
- 501-1,000 Employees
Moneytree, Inc. Pricing
Moneytree, Inc. ROI & Value For Money
3/5
Moneytree, Inc. has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Moneytree, Inc. Customer Satisfaction (CSAT)
Moneytree, Inc. Customer Satisfaction (CSAT) Score
33 / 100
Moneytree, Inc. has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
22%
Satisfied
11%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
23%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Moneytree, Inc. Customer Service
3.1/5
Moneytree, Inc. has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Moneytree, Inc.'s Customer Service
Address
6720 Fort Dent Way, Seattle, WA 98118
Website
http://www.moneytreeinc.com
Phone Number
2062463500
Moneytree, Inc. as an Employer
3.0/5
Moneytree, Inc. has a 3.0/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Moneytree, Inc. scored a -30 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Moneytree, Inc. would recommend the brand to a friend. ENPS measures how likely Moneytree, Inc. employees would recommend working at Moneytree, Inc. to a friend.
Net Promoter Score
-30
NPS Score
| 30% | Promoters |
|---|---|
| 10% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
