93
NPS
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Monitis
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About Monitis' Brand
Monitis provides web and cloud monitoring services including website monitoring, site load testing, transaction monitoring and more.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
3.2/5
Pricing
2.7/5
Customer Service
Monitis NPS
Monitis's Net Promoter Score (NPS) is a 93 with 96% Promoters, 1% Passives, and 3% Detractors. Net Promoter Score tracks whether Monitis's customers would recommend using the product based on a scale of -100 to 100.
Monitis Overall NPS
| 96% | Promoters |
|---|---|
| 1% | Passives |
| 3% | Detractors |
Monitis NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 96 | Aug 2020 | 96 |
May 2024 92 | May 2024 | 92 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Monitis Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Monitis users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Monitis Product Quality
4/5
Monitis has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Monitis' overall Product Quality score rated by its users and customers.
Monitis Product Information
Monitis serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Monitis supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Monitis’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.monitis.com
- Company Size
- 201-500 Employees
Industry
Tech
Ecommerce and Marketplaces
Hardware and Devices
SaaS
Languages Supported
English
German
Portuguese
Spanish
Product Type
Website Monitoring Software
Application Monitoring & Performance Software
Development Tools Software
System Administration Software
IT, Server & Network Monitoring Software
IaaS Software
Quick Insights into Monitis Product Quality
Monitis's Product Quality score was rated highest by customers who have used Monitis's products/services for 5 to 10 Years.
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Ranked Monitis Product Quality the Highest
Monitis Product Quality Score by Usage
Monitis's Product Quality score was rated 3.9 stars by customers who have used Monitis's products/services for 5 to 10 Years.
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Monitis Pricing
Monitis ROI & Value For Money
3.2/5
Monitis has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Monitis' overall ROI score rated by its users and customers.
Monitis Pricing Plans
Monitis has a pricing structure that accommodates small, medium, and large businesses. Starting from $12/month, Monitis uses a subscription model and offers the following: Users can build their own plan by customizing Monitis' services to suit their needs..
Who Uses Monitis?
Small Businesses
Medium Businesses
Large Enterprises
Monitis Customer Satisfaction (CSAT)
Monitis Customer Satisfaction (CSAT) Score
100 / 100
Monitis has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Monitis Customer Service
2.7/5
Monitis has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Monitis's Customer Service
Address
3001 North Rocky Point Drive East, Suite 200, Tampa, FL
Website
http://www.monitis.com
Monitis as an Employer
3.3/5
Monitis has a 3.3/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Monitis scored a 93 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Monitis would recommend the brand to a friend. ENPS measures how likely Monitis employees would recommend working at Monitis to a friend.
Net Promoter Score
93
NPS Score
| 96% | Promoters |
|---|---|
| 1% | Passive |
| 3% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
