-80
NPS
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Monogram Foods Solutions
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About Monogram Foods Solutions' Brand
Monogram Foods Solutions is a leading manufacturer and marketer of value-added meat products, snacks and appetizers.
Brand at a Glance
73%
Customer Loyalty
2.6/5
Product Quality
2.2/5
Pricing
2.2/5
Customer Service
Monogram Foods Solutions NPS
Monogram Foods Solutions's Net Promoter Score (NPS) is a -80 with 0% Promoters, 20% Passives, and 80% Detractors. Net Promoter Score tracks whether Monogram Foods Solutions's customers would recommend using the product based on a scale of -100 to 100.
Monogram Foods Solutions Overall NPS
| 0% | Promoters |
|---|---|
| 20% | Passives |
| 80% | Detractors |
Monogram Foods Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 -100 | Apr 2020 | -100 |
Apr 2021 -100 | Apr 2021 | -100 |
Aug 2021 -100 | Aug 2021 | -100 |
Jun 2023 -75 | Jun 2023 | -75 |
Jun 2024 -80 | Jun 2024 | -80 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Monogram Foods Solutions Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Monogram Foods Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Monogram Foods Solutions Product Quality
2.6/5
Monogram Foods Solutions has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Monogram Foods Solutions' overall Product Quality score rated by its users and customers.
Monogram Foods Solutions Product Information
Monogram Foods Solutions’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Food and Beverages
Monogram Foods Solutions Pricing
Monogram Foods Solutions ROI & Value For Money
2.2/5
Monogram Foods Solutions has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Monogram Foods Solutions' overall ROI score rated by its users and customers.
Monogram Foods Solutions Customer Satisfaction (CSAT)
Monogram Foods Solutions Customer Satisfaction (CSAT) Score
33 / 100
Monogram Foods Solutions has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Monogram Foods Solutions Customer Service
2.2/5
Monogram Foods Solutions has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Monogram Foods Solutions' overall Customer Service score rated by its users and customers.
About Monogram Foods Solutions's Customer Service
Address
530 Oak Court Drive, Suite 400., Memphis, TN 38117
Website
http://www.monogramfoods.com/
Phone Number
(901)685-7167
Monogram Foods Solutions as an Employer
3.2/5
Monogram Foods Solutions has a 3.2/5 stars for its overall company culture rated by their employees
bottom
10%
CEO of Monogram Foods Solutions
In the Bottom 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Monogram Foods Solutions scored a -80 for Net Promoter Score and a -16 for Employee Net Promoter Score. NPS gauges how likely a customer of Monogram Foods Solutions would recommend the brand to a friend. ENPS measures how likely Monogram Foods Solutions employees would recommend working at Monogram Foods Solutions to a friend.
Net Promoter Score
-80
NPS Score
| 0% | Promoters |
|---|---|
| 20% | Passive |
| 80% | Detractors |
Employee Net Promoter Score
-16
eNPS Score
| 38% | Promoters |
|---|---|
| 8% | Passive |
| 54% | Detractors |
