-26
NPS
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monoprice
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About monoprice's Brand
Monoprice, (DBA. MonoPrice.com) Inc. is an eCommerce leader specializing in high quality cables, components and accessories for computer
Brand at a Glance
68%
Customer Loyalty
2.5/5
Product Quality
2.8/5
Pricing
2.6/5
Customer Service
monoprice NPS
monoprice's Net Promoter Score (NPS) is a -26 with 37% Promoters, 0% Passives, and 63% Detractors. Net Promoter Score tracks whether monoprice's customers would recommend using the product based on a scale of -100 to 100.
monoprice Overall NPS
| 37% | Promoters |
|---|---|
| 0% | Passives |
| 63% | Detractors |
monoprice NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 100 | Mar 2021 | 100 |
Jan 2022 0 | Jan 2022 | 0 |
Sep 2023 -33 | Sep 2023 | -33 |
Nov 2024 -50 | Nov 2024 | -50 |
Jan 2025 -60 | Jan 2025 | -60 |
May 2025 -33 | May 2025 | -33 |
Jun 2025 -43 | Jun 2025 | -43 |
Oct 2025 -25 | Oct 2025 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
monoprice Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of monoprice users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
monoprice Product Quality
2.5/5
monoprice has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock monoprice's overall Product Quality score rated by its users and customers.
monoprice Product Information
monoprice’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://monoprice.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Ecommerce and Marketplaces
monoprice Pricing
monoprice ROI & Value For Money
2.8/5
monoprice has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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monoprice Customer Satisfaction (CSAT)
monoprice Customer Satisfaction (CSAT) Score
25 / 100
monoprice has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
monoprice Customer Service
2.6/5
monoprice has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About monoprice's Customer Service
Address
11701 6th Street, Rancho Cucamonga, CA
Website
http://monoprice.com
Phone Number
9099890078
monoprice as an Employer
2.2/5
monoprice has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
monoprice scored a -26 for Net Promoter Score and a -58 for Employee Net Promoter Score. NPS gauges how likely a customer of monoprice would recommend the brand to a friend. ENPS measures how likely monoprice employees would recommend working at monoprice to a friend.
Net Promoter Score
-26
NPS Score
| 37% | Promoters |
|---|---|
| 0% | Passive |
| 63% | Detractors |
Employee Net Promoter Score
-58
eNPS Score
| 17% | Promoters |
|---|---|
| 8% | Passive |
| 75% | Detractors |
