-25
NPS
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Monotype
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About Monotype's Brand
Monotype is a leading global provider of typefaces, technology and expertise, enabling optimal user experiences and brand integrity.
Brand at a Glance
71%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
4/5
Customer Service
Monotype CMO
Monotype NPS
Monotype's Net Promoter Score (NPS) is a -25 with 30% Promoters, 15% Passives, and 55% Detractors. Net Promoter Score tracks whether Monotype's customers would recommend using the product based on a scale of -100 to 100.
Monotype Overall NPS
| 30% | Promoters |
|---|---|
| 15% | Passives |
| 55% | Detractors |
Monotype NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 15 | May 2022 | 15 |
Sep 2022 0 | Sep 2022 | 0 |
Jan 2023 -11 | Jan 2023 | -11 |
Mar 2023 -18 | Mar 2023 | -18 |
Jun 2023 -17 | Jun 2023 | -17 |
Aug 2023 -24 | Aug 2023 | -24 |
Sep 2023 -29 | Sep 2023 | -29 |
Jan 2024 -34 | Jan 2024 | -34 |
Feb 2024 -24 | Feb 2024 | -24 |
Dec 2024 -17 | Dec 2024 | -17 |
Apr 2025 -22 | Apr 2025 | -22 |
Jan 2026 -25 | Jan 2026 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Monotype Customer Reviews
Out of the 2 Monotype customer reviews 1 was positive and 1 was constructive. Monotype customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Monotype Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Monotype users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Monotype Product Quality
3.6/5
Monotype has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Monotype Product Information
Monotype’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.monotype.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Media
SaaS
Monotype Pricing
Monotype ROI & Value For Money
3.6/5
Monotype has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Monotype Customer Satisfaction (CSAT)
Monotype Customer Satisfaction (CSAT) Score
64 / 100
Monotype has an overall Customer Satisfaction score of 64 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
28%
Satisfied
36%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
0%
Very Dissatisfied
27%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Monotype Customer Service
4/5
Monotype has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Monotype's Customer Service
Address
600 Unicorn Park Drive, Woburn, MA 01801
Website
http://www.monotype.com/
Phone Number
(781) 970-6000
Monotype's Social Links
Monotype as an Employer
3.9/5
Monotype has a 3.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Monotype scored a -25 for Net Promoter Score and a 19 for Employee Net Promoter Score. NPS gauges how likely a customer of Monotype would recommend the brand to a friend. ENPS measures how likely Monotype employees would recommend working at Monotype to a friend.
Net Promoter Score
-25
NPS Score
| 30% | Promoters |
|---|---|
| 15% | Passive |
| 55% | Detractors |
Employee Net Promoter Score
19
eNPS Score
| 44% | Promoters |
|---|---|
| 31% | Passive |
| 25% | Detractors |
