-1
NPS
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Monstarlab
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About Monstarlab's Brand
Monstarlab provides a seamless solution — effective strategies with global insight, precisely executed with cutting-edge technology, all at scale.
Brand at a Glance
81%
Customer Loyalty
4.1/5
Product Quality
3.7/5
Pricing
4.2/5
Customer Service
Monstarlab NPS
Monstarlab's Net Promoter Score (NPS) is a -1 with 37% Promoters, 25% Passives, and 38% Detractors. Net Promoter Score tracks whether Monstarlab's customers would recommend using the product based on a scale of -100 to 100.
Monstarlab Overall NPS
| 37% | Promoters |
|---|---|
| 25% | Passives |
| 38% | Detractors |
Monstarlab NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 -50 | Oct 2021 | -50 |
Jul 2022 0 | Jul 2022 | 0 |
Sep 2022 -25 | Sep 2022 | -25 |
Nov 2022 0 | Nov 2022 | 0 |
Feb 2023 0 | Feb 2023 | 0 |
May 2023 -15 | May 2023 | -15 |
Apr 2025 0 | Apr 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Monstarlab Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Monstarlab users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Monstarlab Product Quality
4.1/5
Monstarlab has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Monstarlab's overall Product Quality score rated by its users and customers.
Monstarlab Product Information
Monstarlab’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- https://monstar-lab.com/
- Company Size
- 201-500 Employees
Industry
Tech
Mobile App
Monstarlab Pricing
Monstarlab ROI & Value For Money
3.7/5
Monstarlab has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Monstarlab Customer Satisfaction (CSAT)
Monstarlab Customer Satisfaction (CSAT) Score
76 / 100
Monstarlab has an overall Customer Satisfaction score of 76 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
38%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Monstarlab Customer Service
4.2/5
Monstarlab has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Monstarlab's Customer Service
Address
158 Roebling Street, Brooklyn, NY 11211
Website
https://monstar-lab.com/
Phone Number
(646) 832.2036
Monstarlab as an Employer
3.2/5
Monstarlab has a 3.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Monstarlab scored a -1 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of Monstarlab would recommend the brand to a friend. ENPS measures how likely Monstarlab employees would recommend working at Monstarlab to a friend.
Net Promoter Score
-1
NPS Score
| 37% | Promoters |
|---|---|
| 25% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 58% | Promoters |
|---|---|
| 17% | Passive |
| 25% | Detractors |
