7
NPS
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Montefiore Medical Center
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About Montefiore Medical Center's Brand
Montefiore is a premier academic medical center nationally renowned for its clinical excellence
Brand at a Glance
79%
Customer Loyalty
3.4/5
Product Quality
3/5
Pricing
3/5
Customer Service
Montefiore Medical Center NPS
Montefiore Medical Center's Net Promoter Score (NPS) is a 7 with 52% Promoters, 3% Passives, and 45% Detractors. Net Promoter Score tracks whether Montefiore Medical Center's customers would recommend using the product based on a scale of -100 to 100.
Montefiore Medical Center Overall NPS
| 52% | Promoters |
|---|---|
| 3% | Passives |
| 45% | Detractors |
Montefiore Medical Center NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 10 | Dec 2022 | 10 |
Mar 2023 16 | Mar 2023 | 16 |
May 2023 20 | May 2023 | 20 |
Jun 2023 25 | Jun 2023 | 25 |
Oct 2023 27 | Oct 2023 | 27 |
Nov 2023 31 | Nov 2023 | 31 |
Dec 2023 25 | Dec 2023 | 25 |
Jan 2024 16 | Jan 2024 | 16 |
May 2024 18 | May 2024 | 18 |
Apr 2025 14 | Apr 2025 | 14 |
Aug 2025 18 | Aug 2025 | 18 |
Jan 2026 6 | Jan 2026 | 6 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Montefiore Medical Center NPS by Gender
Male customers rated Montefiore Medical Center's NPS 100 points higher than Female customers.
Male
0
Montefiore Medical Center's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
-100
Montefiore Medical Center's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Montefiore Medical Center NPS by Ethnicity
Montefiore Medical Center's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Other -100 | Other | -100 |
Montefiore Medical Center NPS by Age
Montefiore Medical Center's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
Montefiore Medical Center NPS by Usage
Montefiore Medical Center's NPS was rated the highest by customers who have used Montefiore Medical Center's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -34 | 2 to 5 Years | -34 |
Over 10 Years -100 | Over 10 Years | -100 |
Montefiore Medical Center Customer Reviews
Out of the 2 Montefiore Medical Center customer reviews 1 was positive and 1 was constructive. Montefiore Medical Center customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Montefiore Medical Center Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Montefiore Medical Center users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Montefiore Medical Center Customer Loyalty Score by Gender
Female customers rated Montefiore Medical Center's Customer Loyalty score 15% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Montefiore Medical Center.
Male
85%
Yes
Female
100%
Yes
Montefiore Medical Center Customer Loyalty Score by Ethnicity
Montefiore Medical Center's Customer Loyalty score was rated 100% by both Caucasian and Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Montefiore Medical Center.
100
out of 100
Caucasian
100
out of 100
Other
Montefiore Medical Center Customer Loyalty Score by Age
Montefiore Medical Center's Customer Loyalty score was rated 100% by customers ages 31-35 and customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Montefiore Medical Center.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 100% | 31-35 | 100% |
56-60 100% | 56-60 | 100% |
Montefiore Medical Center Customer Loyalty Score by Usage
Montefiore Medical Center's Customer Loyalty score was rated the highest by customers who have used Montefiore Medical Center's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Montefiore Medical Center Customer Loyalty Score by Industry
Montefiore Medical Center's Customer Loyalty score was rated 100% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Montefiore Medical Center Product Quality
3.4/5
Montefiore Medical Center has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Montefiore Medical Center Product Information
Montefiore Medical Center’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Montefiore Medical Center's product the highest.
- Website
- http://montefiore.org
- Company Size
- 10,000+ Employees
Industry
Tech
Healthcare
Quick Insights into Montefiore Medical Center Product Quality
Montefiore Medical Center's Product Quality score was rated highest by Caucasian customers, and rated lowest by customers ages 56-60.
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Ranked Montefiore Medical Center Product Quality the Highest
Ranked Montefiore Medical Center Product Quality the Lowest
Montefiore Medical Center Product Quality Score by Gender
Male customers rated Montefiore Medical Center's Product Quality score 1 stars higher than Female customers.
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Male
3.1/5
Female
2.1/5
Montefiore Medical Center Product Quality Score by Ethnicity
Montefiore Medical Center's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Montefiore Medical Center.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Other 2 | Other | 2 |
Montefiore Medical Center Product Quality Score by Age
Montefiore Medical Center's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Montefiore Medical Center.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.5 | 31-35 | 3.5 |
56-60 1.6 | 56-60 | 1.6 |
Montefiore Medical Center Product Quality Score by Usage
Montefiore Medical Center's Product Quality score was rated the highest by customers who have used Montefiore Medical Center's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Montefiore Medical Center Product Quality Score by Industry
Montefiore Medical Center's Product Quality score was rated 3.4 stars by Healthcare, Hospitals and Medicine industry customers.
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Montefiore Medical Center Pricing
Montefiore Medical Center ROI & Value For Money
3/5
Montefiore Medical Center has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Montefiore Medical Center Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Montefiore Medical Center ROI
Montefiore Medical Center's ROI score was rated highest by customers ages 31-35, and rated lowest by Other customers.
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Ranked Montefiore Medical Center ROI the Highest
Ranked Montefiore Medical Center ROI the Lowest
Montefiore Medical Center ROI Score by Gender
Male customers rated Montefiore Medical Center's ROI score 1.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Montefiore Medical Center.
Male
2.9/5
Female
1.7/5
Montefiore Medical Center ROI Score by Ethnicity
Montefiore Medical Center's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Montefiore Medical Center.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Other 1.5 | Other | 1.5 |
Montefiore Medical Center ROI Score by Age
Montefiore Medical Center's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Montefiore Medical Center.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.5 | 31-35 | 3.5 |
56-60 1.5 | 56-60 | 1.5 |
Montefiore Medical Center ROI Score by Usage
Montefiore Medical Center's ROI score was rated the highest by customers who have used Montefiore Medical Center's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Montefiore Medical Center ROI Score by Industry
Montefiore Medical Center's ROI score was rated 3.1 stars by Healthcare, Hospitals and Medicine industry customers.
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Montefiore Medical Center Customer Satisfaction (CSAT)
Montefiore Medical Center Customer Satisfaction (CSAT) Score
52 / 100
Montefiore Medical Center has an overall Customer Satisfaction score of 52 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
36%
Satisfied
16%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
12%
Very Dissatisfied
32%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Montefiore Medical Center Customer Satisfaction
Montefiore Medical Center's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by Other customers.
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Ranked Montefiore Medical Center Customer Satisfaction the Highest
Ranked Montefiore Medical Center Customer Satisfaction the Lowest
Montefiore Medical Center Customer Satisfaction Score by Gender
Male customers rated Montefiore Medical Center's Customer Satisfaction score 10 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Montefiore Medical Center.
50 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 25% |
40 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 60% |
Montefiore Medical Center Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Montefiore Medical Center's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Montefiore Medical Center.
67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
CSAT according to Other
Montefiore Medical Center's Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Montefiore Medical Center.
33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
Montefiore Medical Center Customer Satisfaction Score by Age
Montefiore Medical Center's Customer Satisfaction score was rated 33 points by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Montefiore Medical Center.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56-60 | 33% |
Montefiore Medical Center Customer Satisfaction Score by Usage
Montefiore Medical Center's Customer Satisfaction score was rated 40 points by customers who have used Montefiore Medical Center's products/services for Over 10 Years.
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Montefiore Medical Center Customer Satisfaction Score by Industry
Montefiore Medical Center's Customer Satisfaction score was rated 67 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Montefiore Medical Center Customer Satisfaction Score by Industry",
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"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 67,
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"scoreClassName": "max",
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}Montefiore Medical Center Customer Service
3/5
Montefiore Medical Center has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Montefiore Medical Center's Customer Service
Address
111 East 210th Street, Bronx, NY
Website
http://montefiore.org
Phone Number
(718) 920-4321
Quick Insights into Montefiore Medical Center Customer Service
Montefiore Medical Center's Customer Service score was rated highest by customers ages 31-35, and rated lowest by Other customers.
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Ranked Montefiore Medical Center Customer Service the Highest
Ranked Montefiore Medical Center Customer Service the Lowest
Montefiore Medical Center Customer Service Score by Gender
Male customers rated Montefiore Medical Center's Customer Service score 1.1 stars higher than Female customers.
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Male
2.8/5
Female
1.7/5
Montefiore Medical Center Customer Service Score by Ethnicity
Montefiore Medical Center's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Montefiore Medical Center.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Other 1.5 | Other | 1.5 |
Montefiore Medical Center Customer Service Score by Age
Montefiore Medical Center's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Montefiore Medical Center.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 3.5 | 31-35 | 3.5 |
56-60 1.5 | 56-60 | 1.5 |
Montefiore Medical Center Customer Service Score by Usage
Montefiore Medical Center's Customer Service score was rated the highest by customers who have used Montefiore Medical Center's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Montefiore Medical Center Customer Service Score by Industry
Montefiore Medical Center's Customer Service score was rated 3.1 stars by Healthcare, Hospitals and Medicine industry customers.
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Montefiore Medical Center as an Employer
3.2/5
Montefiore Medical Center has a 3.2/5 stars for its overall company culture rated by their employees
bottom
45%
CEO of Montefiore Medical Center
In the Bottom 45% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Montefiore Medical Center scored a 7 for Net Promoter Score and a -14 for Employee Net Promoter Score. NPS gauges how likely a customer of Montefiore Medical Center would recommend the brand to a friend. ENPS measures how likely Montefiore Medical Center employees would recommend working at Montefiore Medical Center to a friend.
Net Promoter Score
7
NPS Score
| 52% | Promoters |
|---|---|
| 3% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
-14
eNPS Score
| 27% | Promoters |
|---|---|
| 32% | Passive |
| 41% | Detractors |
