50
NPS
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Brand Page
Montgomery College
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About Montgomery College's Brand
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Montgomery College NPS
Montgomery College's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Montgomery College's customers would recommend using the product based on a scale of -100 to 100.
Montgomery College Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Montgomery College NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 100 | Jul 2023 | 100 |
Feb 2024 50 | Feb 2024 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Montgomery College Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Montgomery College users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Montgomery College Product Quality
5/5
Montgomery College has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Montgomery College's overall Product Quality score rated by its users and customers.
Montgomery College Product Information
Montgomery College’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Education
Montgomery College Pricing
Montgomery College ROI & Value For Money
5/5
Montgomery College has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Montgomery College's overall ROI score rated by its users and customers.
Montgomery College Customer Satisfaction (CSAT)
Montgomery College Customer Satisfaction (CSAT) Score
100 / 100
Montgomery College has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Montgomery College Customer Service
5/5
Montgomery College has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Montgomery College's overall Customer Service score rated by its users and customers.
About Montgomery College's Customer Service
Address
51 Mannakee Street, Rockville, MD 20850
Website
http://www.montgomerycollege.edu
Phone Number
(240) 567-5000
Montgomery College as an Employer
Consumer vs. Employees
Montgomery College scored a 50 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Montgomery College would recommend the brand to a friend. ENPS measures how likely Montgomery College employees would recommend working at Montgomery College to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
