Monumental Sports & Entertainment NPS

Monumental Sports & Entertainment's Net Promoter Score (NPS) is a 25 with 58% Promoters, 9% Passives, and 33% Detractors. Net Promoter Score tracks whether Monumental Sports & Entertainment's customers would recommend using the product based on a scale of -100 to 100.

Monumental Sports & Entertainment Overall NPS

25

NPS

58%	Promoters
9%	Passives
33%	Detractors

Monumental Sports & Entertainment NPS Trend

-100

-50

0

50

100

Summary	Date	Score
Sep 2020 100	Sep 2020	100
Dec 2021 100	Dec 2021	100
Mar 2022 33	Mar 2022	33
Jul 2022 50	Jul 2022	50
Sep 2022 20	Sep 2022	20
Mar 2023 17	Mar 2023	17
Oct 2023 -1	Oct 2023	-1
Dec 2023 13	Dec 2023	13
Mar 2024 22	Mar 2024	22
Apr 2024 18	Apr 2024	18
Jan 2026 25	Jan 2026	25

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.