-47
NPS
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Brand Page
Mood Media
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About Mood Media's Brand
Mood Media is a digital marketing firm focusing on the customer experience.
Brand at a Glance
54%
Customer Loyalty
2.1/5
Product Quality
2.1/5
Pricing
2/5
Customer Service
Mood Media NPS
Mood Media's Net Promoter Score (NPS) is a -47 with 21% Promoters, 11% Passives, and 68% Detractors. Net Promoter Score tracks whether Mood Media's customers would recommend using the product based on a scale of -100 to 100.
Mood Media Overall NPS
| 21% | Promoters |
|---|---|
| 11% | Passives |
| 68% | Detractors |
Mood Media NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 -100 | Jun 2021 | -100 |
Jul 2021 -57 | Jul 2021 | -57 |
Mar 2022 -55 | Mar 2022 | -55 |
Apr 2022 -60 | Apr 2022 | -60 |
May 2022 -63 | May 2022 | -63 |
Jul 2022 -67 | Jul 2022 | -67 |
Mar 2023 -54 | Mar 2023 | -54 |
May 2023 -57 | May 2023 | -57 |
Jun 2023 -60 | Jun 2023 | -60 |
Oct 2023 -51 | Oct 2023 | -51 |
Mar 2024 -54 | Mar 2024 | -54 |
Jan 2025 -47 | Jan 2025 | -47 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mood Media NPS by Gender
Mood Media's NPS was rated -100 by Male customers on Comparably.
Male
-100
Mood Media's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
Mood Media's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Mood Media NPS by Age
Mood Media's NPS was rated -100 points by customers ages 41-45 on Comparably.
Mood Media Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Mood Media users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mood Media Customer Loyalty Score by Gender
Mood Media's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Mood Media Customer Loyalty Score by Age
Mood Media's Customer Loyalty score was rated 40% by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Mood Media.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 40% | 41-45 | 40% |
Mood Media Product Quality
2.1/5
Mood Media has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
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Mood Media Product Information
Mood Media’s product quality score is a 2.1 out of 5 as rated by its users and customers.
- Website
- http://www.moodmedia.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
AdTech
Media
SaaS
Sports & Entertainment
Quick Insights into Mood Media Product Quality
Mood Media's Product Quality score was rated highest by customers ages 41-45.
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Ranked Mood Media Product Quality the Highest
Mood Media Product Quality Score by Gender
Mood Media's Product Quality score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Mood Media.
Male
1.5/5
Female
N/A
Mood Media Product Quality Score by Age
Mood Media's Product Quality score was rated 1.5 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Mood Media.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 1.5 | 41-45 | 1.5 |
Mood Media Pricing
Mood Media ROI & Value For Money
2.1/5
Mood Media has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
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Quick Insights into Mood Media ROI
Mood Media's ROI score was rated highest by customers ages 41-45.
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Ranked Mood Media ROI the Highest
Mood Media ROI Score by Gender
Mood Media's ROI score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Mood Media.
Male
1.5/5
Female
N/A
Mood Media ROI Score by Age
Mood Media's ROI score was rated 1.5 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Mood Media.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 1.5 | 41-45 | 1.5 |
Mood Media Customer Satisfaction (CSAT)
Mood Media Customer Satisfaction (CSAT) Score
50 / 100
Mood Media has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
37%
Satisfied
13%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Mood Media Customer Service
2/5
Mood Media has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About Mood Media's Customer Service
Address
1703 W 5th St, Suite 600, Austin, TX
Website
http://www.moodmedia.com/
Phone Number
(888) 466-8925
Quick Insights into Mood Media Customer Service
Mood Media's Customer Service score was rated highest by customers ages 41-45.
Sign Up to unlock insights into how customers have ranked Mood Media's Customer Service score.
Ranked Mood Media Customer Service the Highest
Mood Media Customer Service Score by Gender
Mood Media's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Mood Media.
Male
1.5/5
Female
N/A
Mood Media Customer Service Score by Age
Mood Media's Customer Service score was rated 1.5 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Mood Media.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 1.5 | 41-45 | 1.5 |
Mood Media as an Employer
2.6/5
Mood Media has a 2.6/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Mood Media scored a -47 for Net Promoter Score and a -48 for Employee Net Promoter Score. NPS gauges how likely a customer of Mood Media would recommend the brand to a friend. ENPS measures how likely Mood Media employees would recommend working at Mood Media to a friend.
Net Promoter Score
-47
NPS Score
| 21% | Promoters |
|---|---|
| 11% | Passive |
| 68% | Detractors |
Employee Net Promoter Score
-48
eNPS Score
| 14% | Promoters |
|---|---|
| 24% | Passive |
| 62% | Detractors |
