-100
NPS
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Brand Page
Moody Bible Institute
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About Moody Bible Institute's Brand
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Moody Bible Institute NPS
Moody Bible Institute's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Moody Bible Institute's customers would recommend using the product based on a scale of -100 to 100.
Moody Bible Institute Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Moody Bible Institute NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2024 -100 | Nov 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Moody Bible Institute Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Moody Bible Institute users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Moody Bible Institute Product Quality
2.5/5
Moody Bible Institute has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Moody Bible Institute's overall Product Quality score rated by its users and customers.
Moody Bible Institute Product Information
Moody Bible Institute’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.moodyglobal.org
- Company Size
- 501-1,000 Employees
Industry
Non-Profit
Moody Bible Institute Pricing
Moody Bible Institute ROI & Value For Money
1.5/5
Moody Bible Institute has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Moody Bible Institute Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Moody Bible Institute Customer Service
1.5/5
Moody Bible Institute has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Moody Bible Institute's overall Customer Service score rated by its users and customers.
About Moody Bible Institute's Customer Service
Address
820 N Lasalle Blvd, Chicago, IL 60610
Website
http://www.moodyglobal.org
Phone Number
(312) 329-4000
Moody Bible Institute as an Employer
Consumer vs. Employees
Moody Bible Institute scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Moody Bible Institute would recommend the brand to a friend. ENPS measures how likely Moody Bible Institute employees would recommend working at Moody Bible Institute to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
