-25
NPS
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Brand Page
Moog Music
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About Moog Music's Brand
Home to all Moog software to expand your sound.
Brand at a Glance
55%
Customer Loyalty
2.7/5
Product Quality
2.2/5
Pricing
2.7/5
Customer Service
Moog Music NPS
Moog Music's Net Promoter Score (NPS) is a -25 with 25% Promoters, 25% Passives, and 50% Detractors. Net Promoter Score tracks whether Moog Music's customers would recommend using the product based on a scale of -100 to 100.
Moog Music Overall NPS
| 25% | Promoters |
|---|---|
| 25% | Passives |
| 50% | Detractors |
Moog Music NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 0 | Apr 2022 | 0 |
Nov 2022 0 | Nov 2022 | 0 |
Feb 2024 -25 | Feb 2024 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Moog Music Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Moog Music users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Moog Music Product Quality
2.7/5
Moog Music has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Moog Music Product Information
Moog Music’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://moogmusic.com
- Company Size
- 201-500 Employees
Industry
Tech
Media
Sports & Entertainment
Moog Music Pricing
Moog Music ROI & Value For Money
2.2/5
Moog Music has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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Moog Music Customer Satisfaction (CSAT)
Moog Music Customer Satisfaction (CSAT) Score
67 / 100
Moog Music has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Moog Music Customer Service
2.7/5
Moog Music has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Moog Music's Customer Service
Address
160 Broadway St., Asheville, NC
Website
http://moogmusic.com
Phone Number
1(828) 251-0090
Moog Music as an Employer
2.2/5
Moog Music has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Moog Music scored a -25 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Moog Music would recommend the brand to a friend. ENPS measures how likely Moog Music employees would recommend working at Moog Music to a friend.
Net Promoter Score
-25
NPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
