0
NPS
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Morgan, Lewis & Bockius LLP
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About Morgan, Lewis & Bockius LLP's Brand
"Morgan, Lewis & Bockius provides comprehensive transactions and legal services."
Brand at a Glance
85%
Customer Loyalty
3/5
Product Quality
3/5
Pricing
3/5
Customer Service
Morgan, Lewis & Bockius LLP NPS
Morgan, Lewis & Bockius LLP's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Morgan, Lewis & Bockius LLP's customers would recommend using the product based on a scale of -100 to 100.
Morgan, Lewis & Bockius LLP Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Morgan, Lewis & Bockius LLP NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
Feb 2022 0 | Feb 2022 | 0 |
Sep 2022 33 | Sep 2022 | 33 |
Oct 2023 0 | Oct 2023 | 0 |
May 2024 -20 | May 2024 | -20 |
Nov 2024 0 | Nov 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Morgan, Lewis & Bockius LLP Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Morgan, Lewis & Bockius LLP users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Morgan, Lewis & Bockius LLP Product Quality
3/5
Morgan, Lewis & Bockius LLP has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Morgan, Lewis & Bockius LLP's overall Product Quality score rated by its users and customers.
Morgan, Lewis & Bockius LLP Product Information
Morgan, Lewis & Bockius LLP’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://morganlewis.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Enterprise
Morgan, Lewis & Bockius LLP Pricing
Morgan, Lewis & Bockius LLP ROI & Value For Money
3/5
Morgan, Lewis & Bockius LLP has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Morgan, Lewis & Bockius LLP Customer Satisfaction (CSAT)
Morgan, Lewis & Bockius LLP Customer Satisfaction (CSAT) Score
25 / 100
Morgan, Lewis & Bockius LLP has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Morgan, Lewis & Bockius LLP Customer Service
3/5
Morgan, Lewis & Bockius LLP has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Morgan, Lewis & Bockius LLP's Customer Service
Address
Philadelphia, PA
Website
http://morganlewis.com/
Morgan, Lewis & Bockius LLP as an Employer
3.8/5
Morgan, Lewis & Bockius LLP has a 3.8/5 stars for its overall company culture rated by their employees
top
5%
CEO of Morgan, Lewis & Bockius LLP
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Morgan, Lewis & Bockius LLP scored a 0 for Net Promoter Score and a 12 for Employee Net Promoter Score. NPS gauges how likely a customer of Morgan, Lewis & Bockius LLP would recommend the brand to a friend. ENPS measures how likely Morgan, Lewis & Bockius LLP employees would recommend working at Morgan, Lewis & Bockius LLP to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
12
eNPS Score
| 47% | Promoters |
|---|---|
| 18% | Passive |
| 35% | Detractors |
