0
NPS
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Morrison & Foerster LLP.
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About Morrison & Foerster LLP. Brand
Morrison & Foerster LLP provides legal services and advice in the United States.
Brand at a Glance
100%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Morrison & Foerster LLP. NPS
Morrison & Foerster LLP.'s Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Morrison & Foerster LLP.'s customers would recommend using the product based on a scale of -100 to 100.
Morrison & Foerster LLP. Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Morrison & Foerster LLP. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
Aug 2022 0 | Aug 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Morrison & Foerster LLP. Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Morrison & Foerster LLP. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Morrison & Foerster LLP. Product Quality
3.7/5
Morrison & Foerster LLP. has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Morrison & Foerster LLP. overall Product Quality score rated by its users and customers.
Morrison & Foerster LLP. Product Information
Morrison & Foerster LLP.’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.mofo.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Consumer Services
Government & Legal
Media
Sports & Entertainment
Morrison & Foerster LLP. Pricing
Morrison & Foerster LLP. ROI & Value For Money
3.7/5
Morrison & Foerster LLP. has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Morrison & Foerster LLP. overall ROI score rated by its users and customers.
Morrison & Foerster LLP. Customer Satisfaction (CSAT)
Morrison & Foerster LLP. Customer Satisfaction (CSAT) Score
50 / 100
Morrison & Foerster LLP. has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Morrison & Foerster LLP. Customer Service
3.7/5
Morrison & Foerster LLP. has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Morrison & Foerster LLP. overall Customer Service score rated by its users and customers.
About Morrison & Foerster LLP.'s Customer Service
Address
5200 Republic Plaza, 370 Seventeenth Street, Denver, CO
Website
http://www.mofo.com/
Phone Number
2028870763
Morrison & Foerster LLP. as an Employer
3.8/5
Morrison & Foerster LLP. has a 3.8/5 stars for its overall company culture rated by their employees
top
25%
CEO of Morrison & Foerster LLP.
In the Top 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Morrison & Foerster LLP. scored a 0 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Morrison & Foerster LLP. would recommend the brand to a friend. ENPS measures how likely Morrison & Foerster LLP. employees would recommend working at Morrison & Foerster LLP. to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
