42
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
MORSCO
Marketing or Exec? Claim Your Free Account
About MORSCO's Brand
A Fort Worth-based distributor of commercial and residential plumbing and HVAC equipment
Brand at a Glance
73%
Customer Loyalty
3.6/5
Product Quality
3.7/5
Pricing
3.5/5
Customer Service
MORSCO CMO
Darren Taylor
Darren Taylor serves as the Chief Marketing Officer of MORSCO. Darren started at MORSCO in Jan of 2015. Darren currently resides in the Greater Chicago Area.
MORSCO NPS
MORSCO's Net Promoter Score (NPS) is a 42 with 71% Promoters, 0% Passives, and 29% Detractors. Net Promoter Score tracks whether MORSCO's customers would recommend using the product based on a scale of -100 to 100.
MORSCO Overall NPS
| 71% | Promoters |
|---|---|
| 0% | Passives |
| 29% | Detractors |
MORSCO NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 100 | Jul 2021 | 100 |
Sep 2021 100 | Sep 2021 | 100 |
Nov 2021 100 | Nov 2021 | 100 |
Mar 2022 50 | Mar 2022 | 50 |
Aug 2022 67 | Aug 2022 | 67 |
Dec 2022 43 | Dec 2022 | 43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MORSCO Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of MORSCO users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MORSCO Product Quality
3.6/5
MORSCO has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock MORSCO's overall Product Quality score rated by its users and customers.
MORSCO Product Information
MORSCO’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.morscousa.com/
- Company Size
- 5,001-10,000 Employees
MORSCO Pricing
MORSCO ROI & Value For Money
3.7/5
MORSCO has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock MORSCO's overall ROI score rated by its users and customers.
MORSCO Customer Satisfaction (CSAT)
MORSCO Customer Satisfaction (CSAT) Score
67 / 100
MORSCO has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MORSCO Customer Service
3.5/5
MORSCO has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock MORSCO's overall Customer Service score rated by its users and customers.
About MORSCO's Customer Service
Address
100 East 15th Street, Suite 200, Fort Worth, TX
Website
http://www.morscousa.com/
MORSCO as an Employer
3.5/5
MORSCO has a 3.5/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
MORSCO scored a 42 for Net Promoter Score and a 15 for Employee Net Promoter Score. NPS gauges how likely a customer of MORSCO would recommend the brand to a friend. ENPS measures how likely MORSCO employees would recommend working at MORSCO to a friend.
Net Promoter Score
42
NPS Score
| 71% | Promoters |
|---|---|
| 0% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
15
eNPS Score
| 52% | Promoters |
|---|---|
| 11% | Passive |
| 37% | Detractors |
