0
NPS
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Brand Page
Mosaic
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About Mosaic's Brand
Mosaic provides services for people with intellectual and developmental disabilities.
Brand at a Glance
54%
Customer Loyalty
3.2/5
Product Quality
3.3/5
Pricing
3.3/5
Customer Service
Mosaic NPS
Mosaic's Net Promoter Score (NPS) is a 0 with 43% Promoters, 14% Passives, and 43% Detractors. Net Promoter Score tracks whether Mosaic's customers would recommend using the product based on a scale of -100 to 100.
Mosaic Overall NPS
| 43% | Promoters |
|---|---|
| 14% | Passives |
| 43% | Detractors |
Mosaic NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
Aug 2022 0 | Aug 2022 | 0 |
Nov 2022 33 | Nov 2022 | 33 |
Dec 2022 0 | Dec 2022 | 0 |
Sep 2023 0 | Sep 2023 | 0 |
Aug 2024 -17 | Aug 2024 | -17 |
Dec 2025 -1 | Dec 2025 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mosaic Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Mosaic users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mosaic Product Quality
3.2/5
Mosaic has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Mosaic Product Information
Mosaic’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.mosaicinfo.org
- Company Size
- 1,001-5,000 Employees
Industry
Non-Profit
Mosaic Pricing
Mosaic ROI & Value For Money
3.3/5
Mosaic has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Mosaic Customer Satisfaction (CSAT)
Mosaic Customer Satisfaction (CSAT) Score
66 / 100
Mosaic has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Mosaic Customer Service
3.3/5
Mosaic has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Mosaic's Customer Service
Address
4980 S. 11th St., Omaha, NE 68137
Website
http://www.mosaicinfo.org
Phone Number
4028963884
Mosaic's Social Links
Mosaic as an Employer
2.9/5
Mosaic has a 2.9/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Mosaic scored a 0 for Net Promoter Score and a -70 for Employee Net Promoter Score. NPS gauges how likely a customer of Mosaic would recommend the brand to a friend. ENPS measures how likely Mosaic employees would recommend working at Mosaic to a friend.
Net Promoter Score
0
NPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
-70
eNPS Score
| 15% | Promoters |
|---|---|
| 0% | Passive |
| 85% | Detractors |
