-50
NPS
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Mosaic Sales Solutions
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About Mosaic Sales Solutions' Brand
Brand at a Glance
47%
Customer Loyalty
2.6/5
Product Quality
2.6/5
Pricing
2.6/5
Customer Service
Mosaic Sales Solutions NPS
Mosaic Sales Solutions's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether Mosaic Sales Solutions's customers would recommend using the product based on a scale of -100 to 100.
Mosaic Sales Solutions Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
Mosaic Sales Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 100 | Apr 2021 | 100 |
Jan 2023 0 | Jan 2023 | 0 |
Nov 2023 -33 | Nov 2023 | -33 |
Dec 2025 -50 | Dec 2025 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mosaic Sales Solutions Customer Loyalty
47%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
47% of Mosaic Sales Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mosaic Sales Solutions Product Quality
2.6/5
Mosaic Sales Solutions has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Mosaic Sales Solutions' overall Product Quality score rated by its users and customers.
Mosaic Sales Solutions Product Information
Mosaic Sales Solutions’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://www.mosaic.com
Industry
Tech
AdTech
Ecommerce and Marketplaces
Marketplaces
Mosaic Sales Solutions Pricing
Mosaic Sales Solutions ROI & Value For Money
2.6/5
Mosaic Sales Solutions has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Mosaic Sales Solutions Customer Satisfaction (CSAT)
Mosaic Sales Solutions Customer Satisfaction (CSAT) Score
33 / 100
Mosaic Sales Solutions has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Mosaic Sales Solutions Customer Service
2.6/5
Mosaic Sales Solutions has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Mosaic Sales Solutions' overall Customer Service score rated by its users and customers.
About Mosaic Sales Solutions's Customer Service
Website
http://www.mosaic.com
Mosaic Sales Solutions as an Employer
Consumer vs. Employees
Mosaic Sales Solutions scored a -50 for Net Promoter Score and a -57 for Employee Net Promoter Score. NPS gauges how likely a customer of Mosaic Sales Solutions would recommend the brand to a friend. ENPS measures how likely Mosaic Sales Solutions employees would recommend working at Mosaic Sales Solutions to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
-57
eNPS Score
| 14% | Promoters |
|---|---|
| 15% | Passive |
| 71% | Detractors |
