0
NPS
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Mosaic451
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About Mosaic451 Brand
Mosaic451 provides Network and Security Operations Center (NOC/SOC) design, implementation, and operation services for enterprises.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.5/5
Pricing
5/5
Customer Service
Mosaic451 NPS
Mosaic451's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Mosaic451's customers would recommend using the product based on a scale of -100 to 100.
Mosaic451 Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Mosaic451 NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 0 | Mar 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mosaic451 Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Mosaic451 users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mosaic451 Product Quality
5/5
Mosaic451 has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Mosaic451 overall Product Quality score rated by its users and customers.
Mosaic451 Product Information
Mosaic451’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://www.mosaic451.com/
- Company Size
- 51-200 Employees
Industry
Tech
Enterprise
SaaS
Mosaic451 Pricing
Mosaic451 ROI & Value For Money
4.5/5
Mosaic451 has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Mosaic451 overall ROI score rated by its users and customers.
Mosaic451 Customer Satisfaction (CSAT)
Mosaic451 Customer Satisfaction (CSAT) Score
100 / 100
Mosaic451 has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Mosaic451 Customer Service
5/5
Mosaic451 has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Mosaic451 overall Customer Service score rated by its users and customers.
About Mosaic451's Customer Service
Address
2600 North Central Ave., 11th Floor, Phoenix, AZ
Website
https://www.mosaic451.com/
Phone Number
(888) 364-0804
Consumer vs. Employees
Mosaic451 scored a 0 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Mosaic451 would recommend the brand to a friend. ENPS measures how likely Mosaic451 employees would recommend working at Mosaic451 to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
