0
NPS
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Brand Page
Mothercare
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About Mothercare's Brand
Retailer of products for mothers-to-be, babies and children intended to offer style, quality and innovation in product and services. The company's product offering include wide range of maternity and children's clothing, bedding, feeding, bathing, travel equipment and toys through its retail stores and internet.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
Mothercare NPS
Mothercare's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Mothercare's customers would recommend using the product based on a scale of -100 to 100.
Mothercare Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Mothercare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 0 | Jul 2022 | 0 |
Oct 2022 0 | Oct 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mothercare Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Mothercare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mothercare Product Quality
4/5
Mothercare has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Mothercare's overall Product Quality score rated by its users and customers.
Mothercare Product Information
Mothercare’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.mothercareplc.com
- Company Size
- 5,001-10,000 Employees
Mothercare Pricing
Mothercare ROI & Value For Money
4/5
Mothercare has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Mothercare's overall ROI score rated by its users and customers.
Mothercare Customer Satisfaction (CSAT)
Mothercare Customer Satisfaction (CSAT) Score
100 / 100
Mothercare has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Mothercare Customer Service
4/5
Mothercare has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Mothercare's overall Customer Service score rated by its users and customers.
About Mothercare's Customer Service
Address
Cherry Tree Road, Watford, WD24 6SH Bahamas
Website
www.mothercareplc.com
Phone Number
7
Consumer vs. Employees
Mothercare scored a 0 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Mothercare would recommend the brand to a friend. ENPS measures how likely Mothercare employees would recommend working at Mothercare to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
