75
NPS
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Motherson Sumi Systems
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About Motherson Sumi Systems' Brand
Manufacturer of automotive wiring harnesses and mirrors for passenger cars in India. The company has presence in 25 countries and has manufacturing bases in six continents - Asia, Europe, North America, South America, Africa & Australia.
Brand at a Glance
85%
Customer Loyalty
3.9/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Motherson Sumi Systems NPS
Motherson Sumi Systems's Net Promoter Score (NPS) is a 75 with 75% Promoters, 25% Passives, and 0% Detractors. Net Promoter Score tracks whether Motherson Sumi Systems's customers would recommend using the product based on a scale of -100 to 100.
Motherson Sumi Systems Overall NPS
| 75% | Promoters |
|---|---|
| 25% | Passives |
| 0% | Detractors |
Motherson Sumi Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 100 | Mar 2021 | 100 |
Jul 2021 100 | Jul 2021 | 100 |
Nov 2022 75 | Nov 2022 | 75 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Motherson Sumi Systems Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Motherson Sumi Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Motherson Sumi Systems Product Quality
3.9/5
Motherson Sumi Systems has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Motherson Sumi Systems' overall Product Quality score rated by its users and customers.
Motherson Sumi Systems Product Information
Motherson Sumi Systems’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- www.motherson.com
- Company Size
- 10,000+ Employees
Motherson Sumi Systems Pricing
Motherson Sumi Systems ROI & Value For Money
3.7/5
Motherson Sumi Systems has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Motherson Sumi Systems Customer Satisfaction (CSAT)
Motherson Sumi Systems Customer Satisfaction (CSAT) Score
100 / 100
Motherson Sumi Systems has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Motherson Sumi Systems Customer Service
3.7/5
Motherson Sumi Systems has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Motherson Sumi Systems' overall Customer Service score rated by its users and customers.
About Motherson Sumi Systems's Customer Service
Address
2nd floor, F-7, Block B-1, New Delhi, 110044
Website
www.motherson.com
Phone Number
7
Motherson Sumi Systems as an Employer
Consumer vs. Employees
Motherson Sumi Systems scored a 75 for Net Promoter Score and a 30 for Employee Net Promoter Score. NPS gauges how likely a customer of Motherson Sumi Systems would recommend the brand to a friend. ENPS measures how likely Motherson Sumi Systems employees would recommend working at Motherson Sumi Systems to a friend.
Net Promoter Score
75
NPS Score
| 75% | Promoters |
|---|---|
| 25% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
30
eNPS Score
| 50% | Promoters |
|---|---|
| 30% | Passive |
| 20% | Detractors |
