0
NPS
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Motion Metrics
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About Motion Metrics' Brand
Digital sports coaching using wearable technology and artificial intelligence
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Motion Metrics NPS
Motion Metrics's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Motion Metrics's customers would recommend using the product based on a scale of -100 to 100.
Motion Metrics Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Motion Metrics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 0 | Jun 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Motion Metrics Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Motion Metrics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Motion Metrics Product Quality
4/5
Motion Metrics has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Motion Metrics' overall Product Quality score rated by its users and customers.
Motion Metrics Product Information
Motion Metrics’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://motionmetrics.co
- Company Size
- 201-500 Employees
Industry
Tech
Hardware and Devices
SaaS
Motion Metrics Pricing
Motion Metrics ROI & Value For Money
3.5/5
Motion Metrics has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Motion Metrics' overall ROI score rated by its users and customers.
Motion Metrics Customer Satisfaction (CSAT)
Motion Metrics Customer Satisfaction (CSAT) Score
100 / 100
Motion Metrics has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Motion Metrics Customer Service
3.5/5
Motion Metrics has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Motion Metrics' overall Customer Service score rated by its users and customers.
About Motion Metrics's Customer Service
Address
Level 2 Bessemer Building, Imperial College Road, SW2 7AZ United Kingdom
Website
http://motionmetrics.co
Motion Metrics as an Employer
3.0/5
Motion Metrics has a 3.0/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Motion Metrics scored a 0 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Motion Metrics would recommend the brand to a friend. ENPS measures how likely Motion Metrics employees would recommend working at Motion Metrics to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
