67
NPS
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Motivosity
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About Motivosity's Brand
Motivosity is the people-first Recognition and Rewards software that unifies your company and engages your employees through gratitude and social connection.
Brand at a Glance
53%
Customer Loyalty
4.5/5
Product Quality
4.4/5
Pricing
3.2/5
Customer Service
Motivosity NPS
Motivosity's Net Promoter Score (NPS) is a 67 with 76% Promoters, 15% Passives, and 9% Detractors. Net Promoter Score tracks whether Motivosity's customers would recommend using the product based on a scale of -100 to 100.
Motivosity Overall NPS
| 76% | Promoters |
|---|---|
| 15% | Passives |
| 9% | Detractors |
Motivosity NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 100 | Apr 2020 | 100 |
Aug 2020 72 | Aug 2020 | 72 |
May 2022 70 | May 2022 | 70 |
Dec 2024 65 | Dec 2024 | 65 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Motivosity NPS by Usage
Motivosity's NPS was rated the highest by customers who have used Motivosity's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 55 | 1 to 2 Years | 55 |
2 to 5 Years 79 | 2 to 5 Years | 79 |
5 to 10 Years 89 | 5 to 10 Years | 89 |
Motivosity Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Motivosity users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Motivosity Product Quality
4.5/5
Motivosity has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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Motivosity Product Information
Motivosity serves markets in the United States and Canada. Motivosity supports iOS and Web devices and offers products for small, medium, and large sized businesses.
Motivosity’s product quality score is a 4.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Motivosity's product the highest.
- Website
- https://www.motivosity.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Enterprise
SaaS
Languages Supported
English
French
Product Type
Employee Engagement Software
Employee Recognition Software
Performance Management & Appraisal Software
Quick Insights into Motivosity Product Quality
Motivosity's Product Quality score was rated highest by customers from the Tech industry.
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Ranked Motivosity Product Quality the Highest
Motivosity Product Quality Score by Industry
Motivosity's Product Quality score was rated 3.9 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Motivosity Pricing
Motivosity ROI & Value For Money
4.4/5
Motivosity has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
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Motivosity Pricing Plans
Motivosity has a pricing structure that accommodates small, medium, and large businesses. Starting from $3/month, Motivosity uses a subscription model.
Who Uses Motivosity?
Small Businesses
Medium Businesses
Large Enterprises
Motivosity Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Motivosity Customer Service
3.2/5
Motivosity has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Motivosity's Customer Service
Address
1633 W Innovation Way suite 150, Lehi, UT 84043
Website
https://www.motivosity.com
Phone Number
(801) 758-7188
Motivosity's Social Links
Motivosity as an Employer
4.7/5
Motivosity has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Motivosity scored a 67 for Net Promoter Score and a 80 for Employee Net Promoter Score. NPS gauges how likely a customer of Motivosity would recommend the brand to a friend. ENPS measures how likely Motivosity employees would recommend working at Motivosity to a friend.
Net Promoter Score
67
NPS Score
| 76% | Promoters |
|---|---|
| 15% | Passive |
| 9% | Detractors |
Employee Net Promoter Score
80
eNPS Score
| 85% | Promoters |
|---|---|
| 10% | Passive |
| 5% | Detractors |
