-25
NPS
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Mountain America Credit Union
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About Mountain America Credit Union's Brand
Mountain America is a member-owned financial institution providing: Savings and checking Consumer financing Auto, home and life insurance Investment and retirement planning Business services and SBA loans Financial education History 1936: Formed as the Salt Lake ... Read more Mission: We provide exceptional member experiences by hiring and developing the best people who make it easy to do business, deliver quality service and technology, and provide valuable financial guidance. Motto: We place members first. Vision: We help our members define and achieve their financial dreams.
Brand at a Glance
75%
Customer Loyalty
2.5/5
Product Quality
2.6/5
Pricing
2.5/5
Customer Service
Mountain America Credit Union NPS
Mountain America Credit Union's Net Promoter Score (NPS) is a -25 with 34% Promoters, 7% Passives, and 59% Detractors. Net Promoter Score tracks whether Mountain America Credit Union's customers would recommend using the product based on a scale of -100 to 100.
Mountain America Credit Union Overall NPS
| 34% | Promoters |
|---|---|
| 7% | Passives |
| 59% | Detractors |
Mountain America Credit Union NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2024 -26 | Sep 2024 | -26 |
Oct 2024 -26 | Oct 2024 | -26 |
Nov 2024 -25 | Nov 2024 | -25 |
Dec 2024 -27 | Dec 2024 | -27 |
Jan 2025 -24 | Jan 2025 | -24 |
Feb 2025 -24 | Feb 2025 | -24 |
Mar 2025 -22 | Mar 2025 | -22 |
Apr 2025 -24 | Apr 2025 | -24 |
May 2025 -24 | May 2025 | -24 |
Jun 2025 -24 | Jun 2025 | -24 |
Aug 2025 -26 | Aug 2025 | -26 |
Sep 2025 -26 | Sep 2025 | -26 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mountain America Credit Union NPS by Gender
Female customers rated Mountain America Credit Union's NPS 53 points higher than Male customers.
Male
-60
Mountain America Credit Union's NPS was rated -60 by Male customers on Comparably.
19%
Promoters
2%
Passives
79%
Detractors
Female
-7
Mountain America Credit Union's NPS was rated -7 by Female customers on Comparably.
45%
Promoters
3%
Passives
52%
Detractors
Mountain America Credit Union NPS by Ethnicity
Mountain America Credit Union's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -36 | Caucasian | -36 |
Hispanic or Latino 0 | Hispanic or Latino | 0 |
Other -66 | Other | -66 |
Mountain America Credit Union NPS by Age
Mountain America Credit Union's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.
Mountain America Credit Union NPS by Usage
Mountain America Credit Union's NPS was rated the highest by customers who have used Mountain America Credit Union's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -50 | Less than 1 Year | -50 |
1 to 2 Years -60 | 1 to 2 Years | -60 |
2 to 5 Years -20 | 2 to 5 Years | -20 |
5 to 10 Years -48 | 5 to 10 Years | -48 |
Over 10 Years -30 | Over 10 Years | -30 |
Mountain America Credit Union Customer Reviews
Out of the 14 Mountain America Credit Union customer reviews 7 were positive and 7 were constructive. Mountain America Credit Union customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Mountain America Credit Union Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Mountain America Credit Union users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mountain America Credit Union Customer Loyalty Score by Gender
Female customers rated Mountain America Credit Union's Customer Loyalty score 5% higher than Male customers.
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Male
72%
Yes
Female
77%
Yes
Mountain America Credit Union Customer Loyalty Score by Ethnicity
Mountain America Credit Union's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Mountain America Credit Union.
78
out of 100
Caucasian
100
out of 100
Hispanic or Latino
55
out of 100
Other
Mountain America Credit Union Customer Loyalty Score by Age
Mountain America Credit Union's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Mountain America Credit Union.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 55% | 18-25 | 55% |
26-30 46% | 26-30 | 46% |
31-35 55% | 31-35 | 55% |
36-40 64% | 36-40 | 64% |
41-45 87% | 41-45 | 87% |
46-50 100% | 46-50 | 100% |
51-55 90% | 51-55 | 90% |
56-60 78% | 56-60 | 78% |
61-65 78% | 61-65 | 78% |
66+ 79% | 66+ | 79% |
Mountain America Credit Union Customer Loyalty Score by Usage
Mountain America Credit Union's Customer Loyalty score was rated the highest by customers who have used Mountain America Credit Union's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Mountain America Credit Union Customer Loyalty Score by Industry
Mountain America Credit Union's Customer Loyalty score was rated the highest by Real Estate industry customers, and the lowest by Architecture and Planning industry customers.
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Mountain America Credit Union Product Quality
2.5/5
Mountain America Credit Union has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Mountain America Credit Union Product Information
Mountain America Credit Union’s product quality score is a 2.5 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Mountain America Credit Union's product the highest. Reviewers from the Accounting industry rated Mountain America Credit Union the lowest at 2.
- Website
- http://www.macu.com
- Company Size
- 1,001-5,000 Employees
Industry
Banking and Financial Services
Quick Insights into Mountain America Credit Union Product Quality
Mountain America Credit Union's Product Quality score was rated highest by customers ages 41-45, and rated lowest by customers from the Arts and Entertainment industry.
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Ranked Mountain America Credit Union Product Quality the Highest
Ranked Mountain America Credit Union Product Quality the Lowest
Mountain America Credit Union Product Quality Score by Gender
Female customers rated Mountain America Credit Union's Product Quality score 0.8 stars higher than Male customers.
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Male
1.9/5
Female
2.7/5
Mountain America Credit Union Product Quality Score by Ethnicity
Mountain America Credit Union's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Mountain America Credit Union.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Hispanic or Latino 3.5 | Hispanic or Latino | 3.5 |
Other 1.7 | Other | 1.7 |
Mountain America Credit Union Product Quality Score by Age
Mountain America Credit Union's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Mountain America Credit Union.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.6 | 18-25 | 2.6 |
26-30 2.1 | 26-30 | 2.1 |
31-35 2.5 | 31-35 | 2.5 |
36-40 2.1 | 36-40 | 2.1 |
41-45 3.8 | 41-45 | 3.8 |
46-50 2.1 | 46-50 | 2.1 |
51-55 2.6 | 51-55 | 2.6 |
56-60 2.4 | 56-60 | 2.4 |
61-65 1.8 | 61-65 | 1.8 |
66+ 1.8 | 66+ | 1.8 |
Mountain America Credit Union Product Quality Score by Usage
Mountain America Credit Union's Product Quality score was rated the highest by customers who have used Mountain America Credit Union's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Mountain America Credit Union Product Quality Score by Industry
Mountain America Credit Union's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Arts and Entertainment industry customers.
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Mountain America Credit Union Pricing
Mountain America Credit Union ROI & Value For Money
2.6/5
Mountain America Credit Union has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Mountain America Credit Union's overall ROI score rated by its users and customers.
Mountain America Credit Union Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Business and Consumer Services industry. The users from the Arts and Entertainment industry think that they had the lowest ROI from Mountain America Credit Union.
Quick Insights into Mountain America Credit Union ROI
Mountain America Credit Union's ROI score was rated highest by customers ages 41-45, and rated lowest by customers from the Arts and Entertainment industry.
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Ranked Mountain America Credit Union ROI the Highest
Ranked Mountain America Credit Union ROI the Lowest
Mountain America Credit Union ROI Score by Gender
Female customers rated Mountain America Credit Union's ROI score 1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Mountain America Credit Union.
Male
2/5
Female
3/5
Mountain America Credit Union ROI Score by Ethnicity
Mountain America Credit Union's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Mountain America Credit Union.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Hispanic or Latino 3.5 | Hispanic or Latino | 3.5 |
Other 2 | Other | 2 |
Mountain America Credit Union ROI Score by Age
Mountain America Credit Union's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Mountain America Credit Union.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.5 | 18-25 | 2.5 |
26-30 1.8 | 26-30 | 1.8 |
31-35 2.8 | 31-35 | 2.8 |
36-40 2.5 | 36-40 | 2.5 |
41-45 3.8 | 41-45 | 3.8 |
46-50 2 | 46-50 | 2 |
51-55 2.5 | 51-55 | 2.5 |
56-60 2.6 | 56-60 | 2.6 |
61-65 2.1 | 61-65 | 2.1 |
66+ 2.2 | 66+ | 2.2 |
Mountain America Credit Union ROI Score by Usage
Mountain America Credit Union's ROI score was rated the highest by customers who have used Mountain America Credit Union's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Mountain America Credit Union ROI Score by Industry
Mountain America Credit Union's ROI score was rated the highest by Business and Consumer Services industry customers, and the lowest by Arts and Entertainment industry customers.
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Mountain America Credit Union Customer Satisfaction (CSAT)
Mountain America Credit Union Customer Satisfaction (CSAT) Score
39 / 100
Mountain America Credit Union has an overall Customer Satisfaction score of 39 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
30%
Satisfied
9%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
13%
Very Dissatisfied
43%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Mountain America Credit Union Customer Satisfaction
Mountain America Credit Union's Customer Satisfaction score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers from the Automotive and Transportation industry.
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Ranked Mountain America Credit Union Customer Satisfaction the Highest
Ranked Mountain America Credit Union Customer Satisfaction the Lowest
Mountain America Credit Union Customer Satisfaction Score by Gender
Female customers rated Mountain America Credit Union's Customer Satisfaction score 19 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Mountain America Credit Union.
24 / 100
MaleVery Satisfied | 16% | |
|---|---|---|
Satisfied | 8% | |
Neither Satisfied nor Dissatisfied | 3% | |
Dissatisfied | 14% | |
Very Dissatisfied | 59% |
43 / 100
FemaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 3% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 17% | |
Very Dissatisfied | 40% |
Mountain America Credit Union Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Mountain America Credit Union's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
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33 / 100
Very Satisfied
26%
Satisfied
7%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
15%
Very Dissatisfied
52%
CSAT according to Hispanic or Latino
Mountain America Credit Union's Customer Satisfaction (CSAT) score was rated 50% according to Hispanic or Latino users and customers.
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50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
0%
CSAT according to Other
Mountain America Credit Union's Customer Satisfaction (CSAT) score was rated 20% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Mountain America Credit Union.
20 / 100
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
60%
Mountain America Credit Union Customer Satisfaction Score by Age
Mountain America Credit Union's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Mountain America Credit Union.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 50% | |||||||||||||||
| 26-30 | 20% | |||||||||||||||
| 31-35 | 20% | |||||||||||||||
| 36-40 | 50% | |||||||||||||||
| 41-45 | 50% | |||||||||||||||
| 46-50 | 40% | |||||||||||||||
| 51-55 | 50% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 13% | |||||||||||||||
| 66+ | 29% |
Mountain America Credit Union Customer Satisfaction Score by Usage
Mountain America Credit Union's Customer Satisfaction score was rated the highest by customers who have used Mountain America Credit Union's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Mountain America Credit Union Customer Satisfaction Score by Industry
Mountain America Credit Union's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Automotive and Transportation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Mountain America Credit Union Customer Satisfaction Score by Industry",
"text": "Mountain America Credit Union's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Automotive and Transportation industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Mountain America Credit Union's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Accounting",
"groupId": 495,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "Mountain America Credit Union's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
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},
{
"label": "Architecture and Planning",
"groupId": 498,
"score": 0,
"stars": 0,
"csatScore": 0,
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{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 0,
"stars": 0,
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"scoreClassName": "",
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{
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"groupId": 500,
"score": 0,
"stars": 0,
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"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 86,
"stars": 0,
"csatScore": 86,
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"scoreClassName": "max",
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},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 40,
"stars": 0,
"csatScore": 40,
"text": "Mountain America Credit Union's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 40
},
{
"label": "Construction",
"groupId": 510,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Mountain America Credit Union's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Education",
"groupId": 515,
"score": 40,
"stars": 0,
"csatScore": 40,
"text": "Mountain America Credit Union's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 40
},
{
"label": "Legal",
"groupId": 529,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "Mountain America Credit Union's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 20
},
{
"label": "Real Estate",
"groupId": 554,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Mountain America Credit Union's Customer Satisfaction score is rated by Real Estate customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
}
]
}Mountain America Credit Union Customer Service
2.5/5
Mountain America Credit Union has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Mountain America Credit Union's Customer Service
Address
9800 South, Monroe Street, 84070
Website
http://www.macu.com
Phone Number
800-748-4302
Quick Insights into Mountain America Credit Union Customer Service
Mountain America Credit Union's Customer Service score was rated highest by customers ages 41-45, and rated lowest by Other customers.
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Ranked Mountain America Credit Union Customer Service the Highest
Ranked Mountain America Credit Union Customer Service the Lowest
Mountain America Credit Union Customer Service Score by Gender
Female customers rated Mountain America Credit Union's Customer Service score 1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Mountain America Credit Union.
Male
1.8/5
Female
2.8/5
Mountain America Credit Union Customer Service Score by Ethnicity
Mountain America Credit Union's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Mountain America Credit Union.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Hispanic or Latino 3.6 | Hispanic or Latino | 3.6 |
Other 1.5 | Other | 1.5 |
Mountain America Credit Union Customer Service Score by Age
Mountain America Credit Union's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Mountain America Credit Union.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.6 | 18-25 | 2.6 |
26-30 2 | 26-30 | 2 |
31-35 2.9 | 31-35 | 2.9 |
36-40 2 | 36-40 | 2 |
41-45 3.8 | 41-45 | 3.8 |
46-50 2.1 | 46-50 | 2.1 |
51-55 2.5 | 51-55 | 2.5 |
56-60 2.2 | 56-60 | 2.2 |
61-65 1.6 | 61-65 | 1.6 |
66+ 1.7 | 66+ | 1.7 |
Mountain America Credit Union Customer Service Score by Usage
Mountain America Credit Union's Customer Service score was rated the highest by customers who have used Mountain America Credit Union's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Mountain America Credit Union Customer Service Score by Industry
Mountain America Credit Union's Customer Service score was rated the highest by Banking and Financial Services industry customers, and the lowest by Arts and Entertainment industry customers.
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Mountain America Credit Union as an Employer
4.1/5
Mountain America Credit Union has a 4.1/5 stars for its overall company culture rated by their employees
top
15%
CEO of Mountain America Credit Union
In the Top 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Mountain America Credit Union scored a -25 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of Mountain America Credit Union would recommend the brand to a friend. ENPS measures how likely Mountain America Credit Union employees would recommend working at Mountain America Credit Union to a friend.
Net Promoter Score
-25
NPS Score
| 34% | Promoters |
|---|---|
| 7% | Passive |
| 59% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 48% | Promoters |
|---|---|
| 14% | Passive |
| 38% | Detractors |
