-49
NPS
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MovieFlix
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About MovieFlix's Brand
MovieFlix is a broadband movie provider that allows individuals to stream and download movies of various genres.
Brand at a Glance
90%
Customer Loyalty
4/5
Product Quality
2.3/5
Pricing
2.3/5
Customer Service
MovieFlix NPS
MovieFlix's Net Promoter Score (NPS) is a -49 with 24% Promoters, 3% Passives, and 73% Detractors. Net Promoter Score tracks whether MovieFlix's customers would recommend using the product based on a scale of -100 to 100.
MovieFlix Overall NPS
| 24% | Promoters |
|---|---|
| 3% | Passives |
| 73% | Detractors |
MovieFlix NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 -43 | Oct 2022 | -43 |
Nov 2022 -48 | Nov 2022 | -48 |
Dec 2022 -50 | Dec 2022 | -50 |
Jan 2023 -46 | Jan 2023 | -46 |
Feb 2023 -48 | Feb 2023 | -48 |
Mar 2023 -50 | Mar 2023 | -50 |
May 2023 -54 | May 2023 | -54 |
Nov 2023 -57 | Nov 2023 | -57 |
May 2024 -53 | May 2024 | -53 |
Nov 2024 -55 | Nov 2024 | -55 |
Oct 2025 -47 | Oct 2025 | -47 |
Mar 2026 -47 | Mar 2026 | -47 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MovieFlix Customer Loyalty
90%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
90% of MovieFlix users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MovieFlix Product Quality
4/5
MovieFlix has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock MovieFlix's overall Product Quality score rated by its users and customers.
MovieFlix Product Information
MovieFlix’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://movieflix.com
- Company Size
- 1-10 Employees
Industry
Tech
Content
Media
SaaS
Sports & Entertainment
MovieFlix Pricing
MovieFlix ROI & Value For Money
2.3/5
MovieFlix has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock MovieFlix's overall ROI score rated by its users and customers.
MovieFlix Customer Satisfaction (CSAT)
MovieFlix Customer Satisfaction (CSAT) Score
81 / 100
MovieFlix has an overall Customer Satisfaction score of 81 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
31%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
0%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MovieFlix Customer Service
2.3/5
MovieFlix has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock MovieFlix's overall Customer Service score rated by its users and customers.
About MovieFlix's Customer Service
Address
8108 W 4th St., Los Angeles, CA
Website
http://movieflix.com
Phone Number
323 939 6260
MovieFlix as an Employer
Consumer vs. Employees
MovieFlix scored a -49 for Net Promoter Score and a -32 for Employee Net Promoter Score. NPS gauges how likely a customer of MovieFlix would recommend the brand to a friend. ENPS measures how likely MovieFlix employees would recommend working at MovieFlix to a friend.
Net Promoter Score
-49
NPS Score
| 24% | Promoters |
|---|---|
| 3% | Passive |
| 73% | Detractors |
Employee Net Promoter Score
-32
eNPS Score
| 30% | Promoters |
|---|---|
| 8% | Passive |
| 62% | Detractors |
