55
NPS
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Moxa
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About Moxa's Brand
Moxa provides a full spectrum of quality products for industrial networking, computing, and automation.
Brand at a Glance
66%
Customer Loyalty
3.9/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Moxa NPS
Moxa's Net Promoter Score (NPS) is a 55 with 64% Promoters, 27% Passives, and 9% Detractors. Net Promoter Score tracks whether Moxa's customers would recommend using the product based on a scale of -100 to 100.
Moxa Overall NPS
| 64% | Promoters |
|---|---|
| 27% | Passives |
| 9% | Detractors |
Moxa NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
Nov 2022 0 | Nov 2022 | 0 |
Dec 2022 33 | Dec 2022 | 33 |
Mar 2023 50 | Mar 2023 | 50 |
Nov 2023 60 | Nov 2023 | 60 |
Apr 2024 49 | Apr 2024 | 49 |
May 2024 57 | May 2024 | 57 |
Sep 2024 63 | Sep 2024 | 63 |
Nov 2024 55 | Nov 2024 | 55 |
Mar 2025 50 | Mar 2025 | 50 |
Jul 2025 54 | Jul 2025 | 54 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Moxa NPS by Gender
Moxa's NPS was rated 25 by Male customers on Comparably.
Male
25
Moxa's NPS was rated 25 by Male customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
Female
N/A
Moxa's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Moxa NPS by Usage
Moxa's NPS was rated 0 points by customers who have used Moxa's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 0 | 2 to 5 Years | 0 |
Moxa Customer Reviews
Out of the 3 Moxa customer reviews 3 were positive and 0 were constructive. Moxa customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Moxa Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Moxa users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Moxa Customer Loyalty Score by Gender
Moxa's Customer Loyalty score was rated 78 by Male customers on Comparably.
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Male
78%
Yes
Female
N/A
Yes
Moxa Customer Loyalty Score by Usage
Moxa's Customer Loyalty score was rated 70% by customers who have used Moxa's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Moxa Product Quality
3.9/5
Moxa has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Moxa Product Information
Moxa’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.moxa.com/
- Company Size
- 501-1,000 Employees
Quick Insights into Moxa Product Quality
Moxa's Product Quality score was rated highest by Male customers.
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Ranked Moxa Product Quality the Highest
Moxa Product Quality Score by Gender
Moxa's Product Quality score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
Moxa Product Quality Score by Usage
Moxa's Product Quality score was rated 3.8 stars by customers who have used Moxa's products/services for 2 to 5 Years.
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Moxa Pricing
Moxa ROI & Value For Money
3.8/5
Moxa has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into Moxa ROI
Moxa's ROI score was rated highest by Male customers.
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Ranked Moxa ROI the Highest
Moxa ROI Score by Gender
Moxa's ROI score was rated 3.4 by Male customers on Comparably.
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Male
3.4/5
Female
N/A
Moxa ROI Score by Usage
Moxa's ROI score was rated 3 stars by customers who have used Moxa's products/services for 2 to 5 Years.
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Moxa Customer Satisfaction (CSAT)
Moxa Customer Satisfaction (CSAT) Score
78 / 100
Moxa has an overall Customer Satisfaction score of 78 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
45%
Satisfied
33%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Moxa Customer Satisfaction
Moxa's Customer Satisfaction score was rated highest by Male customers.
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Ranked Moxa Customer Satisfaction the Highest
Moxa Customer Satisfaction Score by Gender
Moxa's Customer Satisfaction score was rated 75 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Moxa.
75 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Moxa Customer Satisfaction Score by Usage
Moxa's Customer Satisfaction score was rated 67 points by customers who have used Moxa's products/services for 2 to 5 Years.
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Moxa Customer Service
3.8/5
Moxa has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Moxa's Customer Service
Address
Moxa Corporate Plaza 601 Valencia Ave, Suite 200, Brea, CA
Website
http://www.moxa.com/
Phone Number
886 2 8919 1230
Quick Insights into Moxa Customer Service
Moxa's Customer Service score was rated highest by Male customers.
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Ranked Moxa Customer Service the Highest
Moxa Customer Service Score by Gender
Moxa's Customer Service score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Moxa.
Male
3.5/5
Female
N/A
Moxa Customer Service Score by Usage
Moxa's Customer Service score was rated 3.3 stars by customers who have used Moxa's products/services for 2 to 5 Years.
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Consumer vs. Employees
Moxa scored a 55 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of Moxa would recommend the brand to a friend. ENPS measures how likely Moxa employees would recommend working at Moxa to a friend.
Net Promoter Score
55
NPS Score
| 64% | Promoters |
|---|---|
| 27% | Passive |
| 9% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 45% | Promoters |
|---|---|
| 19% | Passive |
| 36% | Detractors |
