-60
NPS
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Brand Page
Moxe Health
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About Moxe Health's Brand
Working to implement medical record solutions in hospitals across the United States.
Brand at a Glance
53%
Customer Loyalty
2.1/5
Product Quality
2.1/5
Pricing
2.5/5
Customer Service
Moxe Health NPS
Moxe Health's Net Promoter Score (NPS) is a -60 with 20% Promoters, 0% Passives, and 80% Detractors. Net Promoter Score tracks whether Moxe Health's customers would recommend using the product based on a scale of -100 to 100.
Moxe Health Overall NPS
| 20% | Promoters |
|---|---|
| 0% | Passives |
| 80% | Detractors |
Moxe Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 -100 | Feb 2024 | -100 |
Jul 2024 -33 | Jul 2024 | -33 |
Aug 2024 -50 | Aug 2024 | -50 |
Nov 2024 -60 | Nov 2024 | -60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Moxe Health Customer Reviews
Out of the 2 Moxe Health customer reviews 0 were positive and 2 were constructive. Moxe Health customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Moxe Health Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Moxe Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Moxe Health Product Quality
2.1/5
Moxe Health has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Moxe Health's overall Product Quality score rated by its users and customers.
Moxe Health Product Information
Moxe Health’s product quality score is a 2.1 out of 5 as rated by its users and customers.
- Website
- http://www.moxehealth.com
- Company Size
- 1-10 Employees
Industry
Tech
Healthcare
Moxe Health Pricing
Moxe Health ROI & Value For Money
2.1/5
Moxe Health has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
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Moxe Health Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
50%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Moxe Health Customer Service
2.5/5
Moxe Health has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Moxe Health's Customer Service
Address
Madison, WI
Website
http://www.moxehealth.com
Phone Number
608-318-3268
Moxe Health as an Employer
2.4/5
Moxe Health has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Moxe Health scored a -60 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Moxe Health would recommend the brand to a friend. ENPS measures how likely Moxe Health employees would recommend working at Moxe Health to a friend.
Net Promoter Score
-60
NPS Score
| 20% | Promoters |
|---|---|
| 0% | Passive |
| 80% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
