-19
NPS
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Brand Page
Moxie
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About Moxie's Brand
Meeting customer when and where they need assistance with proactive digital guidance.
Brand at a Glance
73%
Customer Loyalty
3.4/5
Product Quality
3.4/5
Pricing
3.1/5
Customer Service
Moxie NPS
Moxie's Net Promoter Score (NPS) is a -19 with 33% Promoters, 15% Passives, and 52% Detractors. Net Promoter Score tracks whether Moxie's customers would recommend using the product based on a scale of -100 to 100.
Moxie Overall NPS
| 33% | Promoters |
|---|---|
| 15% | Passives |
| 52% | Detractors |
Moxie NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -25 | Aug 2020 | -25 |
Jul 2022 -18 | Jul 2022 | -18 |
Jan 2023 -27 | Jan 2023 | -27 |
Dec 2024 -25 | Dec 2024 | -25 |
Sep 2025 -19 | Sep 2025 | -19 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Moxie NPS by Usage
Moxie's NPS was rated -35 points by customers who have used Moxie's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years -35 | 5 to 10 Years | -35 |
Moxie Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Moxie users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Moxie Product Quality
3.4/5
Moxie has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Moxie's overall Product Quality score rated by its users and customers.
Moxie Product Information
Moxie serves markets in the United States, Europe, Australia, Canada, and United Kingdom. Moxie supports Web devices and offers products for small and medium sized businesses.
Moxie’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.gomoxie.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Ecommerce and Marketplaces
Enterprise
Productivity
Languages Supported
English
Product Type
Customer Experience Software
Customer Engagement Software
Knowledge Management Software
Moxie Pricing
Moxie ROI & Value For Money
3.4/5
Moxie has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Moxie's overall ROI score rated by its users and customers.
Moxie Pricing Plans
Moxie has a pricing structure that accommodates small and medium businesses. Starting from $3/month, Moxie uses a subscription model. For the users that are not ready to commit yet, Moxie also offers a free trial.
Who Uses Moxie?
Small Businesses
Medium Businesses
Moxie Customer Satisfaction (CSAT)
Moxie Customer Satisfaction (CSAT) Score
40 / 100
Moxie has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
60%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Moxie Customer Service
3.1/5
Moxie has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Moxie's overall Customer Service score rated by its users and customers.
About Moxie's Customer Service
Address
851 Traeger Ave Suite 210, San Bruno, CA 94066
Website
http://www.gomoxie.com
Phone Number
+1-650-294-4680
Moxie as an Employer
3.8/5
Moxie has a 3.8/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Moxie scored a -19 for Net Promoter Score and a 6 for Employee Net Promoter Score. NPS gauges how likely a customer of Moxie would recommend the brand to a friend. ENPS measures how likely Moxie employees would recommend working at Moxie to a friend.
Net Promoter Score
-19
NPS Score
| 33% | Promoters |
|---|---|
| 15% | Passive |
| 52% | Detractors |
Employee Net Promoter Score
6
eNPS Score
| 47% | Promoters |
|---|---|
| 12% | Passive |
| 41% | Detractors |
