50
NPS
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Brand Page
Mozenda
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About Mozenda's Brand
Mozenda automates data collection from the web and converts unstructured data into usable data sets by using a point-and-click interface.
Brand at a Glance
4.1/5
Product Quality
3.9/5
Pricing
3.7/5
Customer Service
Mozenda NPS
Mozenda's Net Promoter Score (NPS) is a 50 with 65% Promoters, 20% Passives, and 15% Detractors. Net Promoter Score tracks whether Mozenda's customers would recommend using the product based on a scale of -100 to 100.
Mozenda Overall NPS
| 65% | Promoters |
|---|---|
| 20% | Passives |
| 15% | Detractors |
Mozenda NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 50 | Aug 2020 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mozenda NPS by Usage
Mozenda's NPS was rated 28 points by customers who have used Mozenda's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 28 | Less than 1 Year | 28 |
Mozenda Product Quality
4.1/5
Mozenda has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Mozenda Product Information
Mozenda serves markets in the United States, Asia, Europe, Middle-East and Africa, Australia, Canada, India, United Kingdom, and Latin America. Mozenda supports Web devices and offers products for small, medium, and large sized businesses.
Mozenda’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.mozenda.com
- Company Size
- 51-200 Employees
Industry
Tech
Analytics
Languages Supported
English
Product Type
Business Intelligence (BI) Software
Data Extraction Software
Data Mining Software
Text Mining Software
Big Data Software
Mozenda Pricing
Mozenda ROI & Value For Money
3.9/5
Mozenda has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Mozenda Pricing Plans
Mozenda has a pricing structure that accommodates small, medium, and large businesses. Starting from $99/month, Mozenda uses a subscription model and offers the following: $99 - $199/mo, 5,000 – 25,000 page credits/mo, and 1-5 GB of storage.
Who Uses Mozenda?
Small Businesses
Medium Businesses
Large Enterprises
Mozenda Customer Service
3.7/5
Mozenda has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Mozenda's Customer Service
Address
616 E Technology Ave, Building B-2300, Orem, UT
Website
http://www.mozenda.com
Consumer vs. Employees
Mozenda scored a 50 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Mozenda would recommend the brand to a friend. ENPS measures how likely Mozenda employees would recommend working at Mozenda to a friend.
Net Promoter Score
50
NPS Score
| 65% | Promoters |
|---|---|
| 20% | Passive |
| 15% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
