50
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
MPOWER Financing
Marketing or Exec? Claim Your Free Account
About MPOWER Financing's Brand
MPower Financing is a peer-to-peer lending platform linking international and underserved college students with affordable student loans.
Brand at a Glance
100%
Customer Loyalty
3.7/5
Product Quality
4/5
Pricing
3.2/5
Customer Service
MPOWER Financing NPS
MPOWER Financing's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether MPOWER Financing's customers would recommend using the product based on a scale of -100 to 100.
MPOWER Financing Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
MPOWER Financing NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 100 | Oct 2022 | 100 |
Feb 2023 100 | Feb 2023 | 100 |
Feb 2024 100 | Feb 2024 | 100 |
Mar 2024 50 | Mar 2024 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MPOWER Financing Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of MPOWER Financing users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MPOWER Financing Product Quality
3.7/5
MPOWER Financing has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock MPOWER Financing's overall Product Quality score rated by its users and customers.
MPOWER Financing Product Information
MPOWER Financing’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Industry
Tech
FinTech
MPOWER Financing Pricing
MPOWER Financing ROI & Value For Money
4/5
MPOWER Financing has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock MPOWER Financing's overall ROI score rated by its users and customers.
MPOWER Financing Customer Satisfaction (CSAT)
MPOWER Financing Customer Satisfaction (CSAT) Score
100 / 100
MPOWER Financing has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MPOWER Financing Customer Service
3.2/5
MPOWER Financing has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock MPOWER Financing's overall Customer Service score rated by its users and customers.
About MPOWER Financing's Customer Service
Address
Washington, DC
Website
http://www.mpowerfinancing.com/
MPOWER Financing as an Employer
4.3/5
MPOWER Financing has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
MPOWER Financing scored a 50 for Net Promoter Score and a 70 for Employee Net Promoter Score. NPS gauges how likely a customer of MPOWER Financing would recommend the brand to a friend. ENPS measures how likely MPOWER Financing employees would recommend working at MPOWER Financing to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
70
eNPS Score
| 76% | Promoters |
|---|---|
| 18% | Passive |
| 6% | Detractors |
