-28
NPS
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MPR Associates
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About MPR Associates' Brand
At MPR, they are passionate about creating breakthrough products.
Brand at a Glance
60%
Customer Loyalty
3.7/5
Product Quality
3.9/5
Pricing
3.8/5
Customer Service
MPR Associates NPS
MPR Associates's Net Promoter Score (NPS) is a -28 with 29% Promoters, 14% Passives, and 57% Detractors. Net Promoter Score tracks whether MPR Associates's customers would recommend using the product based on a scale of -100 to 100.
MPR Associates Overall NPS
| 29% | Promoters |
|---|---|
| 14% | Passives |
| 57% | Detractors |
MPR Associates NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
Feb 2023 -33 | Feb 2023 | -33 |
Mar 2023 -50 | Mar 2023 | -50 |
Jun 2023 -40 | Jun 2023 | -40 |
Nov 2023 -17 | Nov 2023 | -17 |
Sep 2025 -29 | Sep 2025 | -29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MPR Associates Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of MPR Associates users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MPR Associates Product Quality
3.7/5
MPR Associates has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock MPR Associates' overall Product Quality score rated by its users and customers.
MPR Associates Product Information
MPR Associates’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.mpr.com/
- Company Size
- 201-500 Employees
MPR Associates Pricing
MPR Associates ROI & Value For Money
3.9/5
MPR Associates has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock MPR Associates' overall ROI score rated by its users and customers.
MPR Associates Customer Satisfaction (CSAT)
MPR Associates Customer Satisfaction (CSAT) Score
60 / 100
MPR Associates has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MPR Associates Customer Service
3.8/5
MPR Associates has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock MPR Associates' overall Customer Service score rated by its users and customers.
About MPR Associates's Customer Service
Address
320 King Street Suite 400, Alexandria, VA
Website
http://www.mpr.com/
Phone Number
7035190224
MPR Associates as an Employer
Consumer vs. Employees
MPR Associates scored a -28 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of MPR Associates would recommend the brand to a friend. ENPS measures how likely MPR Associates employees would recommend working at MPR Associates to a friend.
Net Promoter Score
-28
NPS Score
| 29% | Promoters |
|---|---|
| 14% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
