Mr Price Group NPS & Customer Reviews

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Mr Price Group

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Mr Price Group

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About Mr Price Group's Brand

Retailer of apparel. The company with its subsidiaries operates and franchises a chain of apparel and home products stores in South Africa and internationally.

Brand at a Glance

90%

Customer Loyalty

4.1/5

Product Quality

3.9/5

Pricing

3.9/5

Customer Service

Mr Price Group NPS

Mr Price Group's Net Promoter Score (NPS) is a 44 with 62% Promoters, 20% Passives, and 18% Detractors. Net Promoter Score tracks whether Mr Price Group's customers would recommend using the product based on a scale of -100 to 100.

Mr Price Group Overall NPS

NPS

62%	Promoters
20%	Passives
18%	Detractors

Mr Price Group NPS Trend

-100

-50

100

Summary	Date	Score
Mar 2025 40	Mar 2025	40
Apr 2025 40	Apr 2025	40
May 2025 42	May 2025	42
Jun 2025 42	Jun 2025	42
Jul 2025 42	Jul 2025	42
Aug 2025 42	Aug 2025	42
Sep 2025 42	Sep 2025	42
Oct 2025 42	Oct 2025	42
Nov 2025 42	Nov 2025	42
Feb 2026 43	Feb 2026	43
Mar 2026 44	Mar 2026	44
Apr 2026 44	Apr 2026	44

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Mr Price Group NPS by Gender

Female customers rated Mr Price Group's NPS 21 points higher than Male customers.

Male

Mr Price Group's NPS was rated 17 by Male customers on Comparably.

41%

Promoters

35%

Passives

24%

Detractors

Female

Mr Price Group's NPS was rated 38 by Female customers on Comparably.

58%

Promoters

22%

Passives

20%

Detractors

Mr Price Group NPS by Ethnicity

Mr Price Group's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -9	Caucasian	-9
African American/Black 43	African American/Black	43
Asian or Pacific Islander 0	Asian or Pacific Islander	0
Other 36	Other	36

Mr Price Group NPS by Age

Mr Price Group's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.

100

Summary

Age

Promoters

Passives

Detractors

18-25

53%

26%

21%

26-30

50%

22%

28%

31-35

62%

15%

23%

36-40

80%

20%

41-45

33%

67%

46-50

50%

51-55

50%

Mr Price Group NPS by Usage

Mr Price Group's NPS was rated the highest by customers who have used Mr Price Group's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.

-100

-50

100

Summary	Usage	Score
1 to 2 Years 17	1 to 2 Years	17
2 to 5 Years 17	2 to 5 Years	17
5 to 10 Years 34	5 to 10 Years	34
Over 10 Years 39	Over 10 Years	39

Mr Price Group Customer Reviews

Out of the 38 Mr Price Group customer reviews 35 were positive and 3 were constructive. Mr Price Group customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Mr Price Group Customer Loyalty

90%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

90% of Mr Price Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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90%

10%

Mr Price Group Customer Loyalty Score by Gender

Mr Price Group's Customer Loyalty score was rated 91 by both Female and Male customers on Comparably.

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Male

91%

Yes

Female

91%

Yes

Mr Price Group Customer Loyalty Score by Ethnicity

Mr Price Group's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

African American/Black

out of 100

Asian or Pacific Islander

100

out of 100

Other

Mr Price Group Customer Loyalty Score by Age

Mr Price Group's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 92%	18-25	92%
26-30 95%	26-30	95%
31-35 79%	31-35	79%
36-40 100%	36-40	100%
41-45 100%	41-45	100%
46-50 78%	46-50	78%
51-55 100%	51-55	100%

Mr Price Group Customer Loyalty Score by Usage

Mr Price Group's Customer Loyalty score was rated the highest by customers who have used Mr Price Group's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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1 to 2 Years	85%
2 to 5 Years	84%
5 to 10 Years	92%
Over 10 Years	93%

Mr Price Group Customer Loyalty Score by Industry

Mr Price Group's Customer Loyalty score was rated the highest by Business and Consumer Services industry customers, and the lowest by Tech industry customers.

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Tech	70%
Accounting	96%
Aerospace and Aviation	70%
Fashion and Beauty	94%
Arts and Entertainment	74%
Business and Consumer Services	100%
Construction	100%
Education	100%
Fishing and Farming	100%
Healthcare, Hospitals and Medicine	100%
Marketing, Advertising and Research	100%
Energy and Manufacturing	70%
Retail	87%

Mr Price Group Product Quality

4.1/5

Mr Price Group has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.

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Mr Price Group Product Information

Mr Price Group’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Construction industry rated Mr Price Group's product the highest. Reviewers from the Business and Consumer Services industry rated Mr Price Group the lowest at 4.2.

Website: www.mrpricegroup.com

Company Size: 10,000+ Employees

Quick Insights into Mr Price Group Product Quality

Mr Price Group's Product Quality score was rated highest by customers ages 51-55, and rated lowest by Caucasian customers.

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Ranked Mr Price Group Product Quality the Highest

51-55	5
Construction	4.6
African American/Black	4.3

Ranked Mr Price Group Product Quality the Lowest

31-35	3.8
Tech	3.3
Caucasian	3.2

Mr Price Group Product Quality Score by Gender

Male customers rated Mr Price Group's Product Quality score 0.1 stars higher than Female customers.

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Male

4.2/5

Female

4.1/5

Mr Price Group Product Quality Score by Ethnicity

Mr Price Group's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 3.2	Caucasian	3.2
African American/Black 4.3	African American/Black	4.3
Asian or Pacific Islander 4	Asian or Pacific Islander	4
Other 4.1	Other	4.1

Mr Price Group Product Quality Score by Age

Mr Price Group's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 31-35.

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Summary	Age	Score
18-25 4.2	18-25	4.2
26-30 4	26-30	4
31-35 3.8	31-35	3.8
36-40 4.3	36-40	4.3
41-45 4.3	41-45	4.3
46-50 4.5	46-50	4.5
51-55 5	51-55	5

Mr Price Group Product Quality Score by Usage

Mr Price Group's Product Quality score was rated the highest by customers who have used Mr Price Group's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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1 to 2 Years	4.1
2 to 5 Years	3.9
5 to 10 Years	4.2
Over 10 Years	4.2

Mr Price Group Product Quality Score by Industry

Mr Price Group's Product Quality score was rated the highest by Construction industry customers, and the lowest by Tech industry customers.

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Tech	3.3
Accounting	3.8
Aerospace and Aviation	3.8
Fashion and Beauty	3.5
Arts and Entertainment	4
Business and Consumer Services	4.2
Construction	4.6
Education	4.6
Fishing and Farming	4.6
Healthcare, Hospitals and Medicine	4.3
Marketing, Advertising and Research	4.5
Energy and Manufacturing	4.3
Retail	4.5

Mr Price Group Pricing

Mr Price Group ROI & Value For Money

3.9/5

Mr Price Group has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.

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Mr Price Group Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry. The users from the Fashion and Beauty industry think that they had the lowest ROI from Mr Price Group.

Quick Insights into Mr Price Group ROI

Mr Price Group's ROI score was rated highest by customers from the Construction industry, and rated lowest by customers from the Fashion and Beauty industry.

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Ranked Mr Price Group ROI the Highest

Construction	4.6
36-40	4.5
Male	4.1

Ranked Mr Price Group ROI the Lowest

31-35	3.7
Caucasian	3.5
Fashion and Beauty	3.4

Mr Price Group ROI Score by Gender

Male customers rated Mr Price Group's ROI score 0.3 stars higher than Female customers.

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Male

4.1/5

Female

3.8/5

Mr Price Group ROI Score by Ethnicity

Mr Price Group's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 3.5	Caucasian	3.5
African American/Black 3.9	African American/Black	3.9
Asian or Pacific Islander 3.9	Asian or Pacific Islander	3.9
Other 4	Other	4

Mr Price Group ROI Score by Age

Mr Price Group's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.

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Summary	Age	Score
18-25 3.9	18-25	3.9
26-30 3.7	26-30	3.7
31-35 3.7	31-35	3.7
36-40 4.5	36-40	4.5
41-45 3.8	41-45	3.8
46-50 4	46-50	4
51-55 4.4	51-55	4.4

Mr Price Group ROI Score by Usage

Mr Price Group's ROI score was rated the highest by customers who have used Mr Price Group's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years	3.7
2 to 5 Years	3.8
5 to 10 Years	3.9
Over 10 Years	3.8

Mr Price Group ROI Score by Industry

Mr Price Group's ROI score was rated the highest by Construction industry customers, and the lowest by Fashion and Beauty industry customers.

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Tech	3.5
Accounting	3.8
Aerospace and Aviation	3.5
Fashion and Beauty	3.4
Arts and Entertainment	3.8
Business and Consumer Services	3.9
Construction	4.6
Education	4.1
Fishing and Farming	4.5
Healthcare, Hospitals and Medicine	4.5
Marketing, Advertising and Research	4.3
Energy and Manufacturing	3.6
Retail	4.5

Mr Price Group Customer Satisfaction (CSAT)

Mr Price Group Customer Satisfaction (CSAT) Score

89 / 100

Mr Price Group has an overall Customer Satisfaction score of 89 rated by its users and customers.

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Very Satisfied	46%
Satisfied	43%
Neither Satisfied nor Dissatisfied	7%
Dissatisfied	0%
Very Dissatisfied	4%

Very Satisfied

46%

Satisfied

43%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Mr Price Group Customer Satisfaction

Mr Price Group's Customer Satisfaction score was rated highest by customers ages 36-40, and rated lowest by customers from the Fishing and Farming industry.

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Ranked Mr Price Group Customer Satisfaction the Highest

36-40	100%
Construction	100%
Male	96%

Ranked Mr Price Group Customer Satisfaction the Lowest

1 to 2 Years	80%
Caucasian	73%
Fishing and Farming	67%

Mr Price Group Customer Satisfaction Score by Gender

Male customers rated Mr Price Group's Customer Satisfaction score 11 points higher than Female customers.

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96 / 100

Male

	Very Satisfied	39%
	Satisfied	57%
	Neither Satisfied nor Dissatisfied	4%
	Dissatisfied	0%
	Very Dissatisfied	0%

85 / 100

Female

	Very Satisfied	47%
	Satisfied	38%
	Neither Satisfied nor Dissatisfied	11%
	Dissatisfied	1%
	Very Dissatisfied	3%

Mr Price Group Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Mr Price Group's Customer Satisfaction (CSAT) score was rated 73% according to Caucasian users and customers.

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73 / 100

Very Satisfied	27%
Satisfied	46%
Neither Satisfied nor Dissatisfied	9%
Dissatisfied	9%
Very Dissatisfied	9%

Very Satisfied

27%

Satisfied

46%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to African American/Black

Mr Price Group's Customer Satisfaction (CSAT) score was rated 94% according to African American/Black users and customers.

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94 / 100

Very Satisfied	55%
Satisfied	39%
Neither Satisfied nor Dissatisfied	3%
Dissatisfied	0%
Very Dissatisfied	3%

Very Satisfied

55%

Satisfied

39%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Asian or Pacific Islander

Mr Price Group's Customer Satisfaction (CSAT) score was rated 75% according to Asian or Pacific Islander users and customers.

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75 / 100

Very Satisfied	0%
Satisfied	75%
Neither Satisfied nor Dissatisfied	25%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

Satisfied

75%

Neither Satisfied nor Dissatisfied

25%

Dissatisfied

Very Dissatisfied

CSAT according to Other

Mr Price Group's Customer Satisfaction (CSAT) score was rated 79% according to Other users and customers.

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79 / 100

Very Satisfied	33%
Satisfied	46%
Neither Satisfied nor Dissatisfied	21%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

33%

Satisfied

46%

Neither Satisfied nor Dissatisfied

21%

Dissatisfied

Very Dissatisfied

Mr Price Group Customer Satisfaction Score by Age

Mr Price Group's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.

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100

Breakdown

Age

Score

18-25

88%

26-30

83%

31-35

82%

36-40

100%

41-45

100%

46-50

100%

51-55

100%

Mr Price Group Customer Satisfaction Score by Usage

Mr Price Group's Customer Satisfaction score was rated the highest by customers who have used Mr Price Group's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years	80
2 to 5 Years	88
5 to 10 Years	87
Over 10 Years	88

Mr Price Group Customer Satisfaction Score by Industry

Mr Price Group's Customer Satisfaction score was rated the highest by Construction industry customers, and the lowest by Fishing and Farming industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

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			"groupId": 499,
			"score": 86,
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			"score": 83,
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			"score": 67,
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			"groupId": 522,
			"score": 80,
			"stars": 0,
			"csatScore": 80,
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Tech	100
Accounting	82
Aerospace and Aviation	67
Fashion and Beauty	69
Arts and Entertainment	86
Business and Consumer Services	83
Construction	100
Education	100
Fishing and Farming	67
Healthcare, Hospitals and Medicine	80
Marketing, Advertising and Research	100
Energy and Manufacturing	100
Retail	86

Mr Price Group Customer Service

3.9/5

Mr Price Group has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.

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About Mr Price Group's Customer Service

Address

Upper Level, North Concourse, Durban, 4001

Website

www.mrpricegroup.com

Phone Number

Quick Insights into Mr Price Group Customer Service

Mr Price Group's Customer Service score was rated highest by customers from the Fishing and Farming industry, and rated lowest by customers from the Tech industry.

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Ranked Mr Price Group Customer Service the Highest

Fishing and Farming	4.8
51-55	4.5
African American/Black	4

Ranked Mr Price Group Customer Service the Lowest

41-45	3.6
Caucasian	3.2
Tech	3.1

Mr Price Group Customer Service Score by Gender

Male customers rated Mr Price Group's Customer Service score 0.2 stars higher than Female customers.

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Male

4/5

Female

3.8/5

Mr Price Group Customer Service Score by Ethnicity

Mr Price Group's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Mr Price Group.

100

Summary	Ethnicity	Customer Service Score
Caucasian 3.2	Caucasian	3.2
African American/Black 4	African American/Black	4
Asian or Pacific Islander 3.6	Asian or Pacific Islander	3.6
Other 3.6	Other	3.6

Mr Price Group Customer Service Score by Age

Mr Price Group's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 41-45.

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100

Summary	Age	Customer Service Score
18-25 3.8	18-25	3.8
26-30 3.8	26-30	3.8
31-35 3.7	31-35	3.7
36-40 4.4	36-40	4.4
41-45 3.6	41-45	3.6
46-50 4.4	46-50	4.4
51-55 4.5	51-55	4.5

Mr Price Group Customer Service Score by Usage

Mr Price Group's Customer Service score was rated the highest by customers who have used Mr Price Group's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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1 to 2 Years	3.8
2 to 5 Years	3.6
5 to 10 Years	3.9
Over 10 Years	3.9

Mr Price Group Customer Service Score by Industry

Mr Price Group's Customer Service score was rated the highest by Fishing and Farming industry customers, and the lowest by Tech industry customers.

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Tech	3.1
Accounting	3.5
Aerospace and Aviation	3.5
Fashion and Beauty	3.5
Arts and Entertainment	3.8
Business and Consumer Services	4.1
Construction	4.6
Education	3.8
Fishing and Farming	4.8
Healthcare, Hospitals and Medicine	4.4
Marketing, Advertising and Research	4.1
Energy and Manufacturing	3.8
Retail	4.2

Mr Price Group as an Employer

4.6/5

Mr Price Group has a 4.6/5 stars for its overall company culture rated by their employees

top

CEO of Mr Price Group

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Mr Price Group scored a 44 for Net Promoter Score and a 41 for Employee Net Promoter Score. NPS gauges how likely a customer of Mr Price Group would recommend the brand to a friend. ENPS measures how likely Mr Price Group employees would recommend working at Mr Price Group to a friend.

Net Promoter Score

NPS Score

62%	Promoters
20%	Passive
18%	Detractors

Employee Net Promoter Score

eNPS Score

61%	Promoters
19%	Passive
20%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail