43
NPS
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Mr Price Group
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About Mr Price Group's Brand
Retailer of apparel. The company with its subsidiaries operates and franchises a chain of apparel and home products stores in South Africa and internationally.
Brand at a Glance
91%
Customer Loyalty
4.1/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
Mr Price Group NPS
Mr Price Group's Net Promoter Score (NPS) is a 43 with 62% Promoters, 19% Passives, and 19% Detractors. Net Promoter Score tracks whether Mr Price Group's customers would recommend using the product based on a scale of -100 to 100.
Mr Price Group Overall NPS
| 62% | Promoters |
|---|---|
| 19% | Passives |
| 19% | Detractors |
Mr Price Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2024 42 | Dec 2024 | 42 |
Jan 2025 42 | Jan 2025 | 42 |
Feb 2025 40 | Feb 2025 | 40 |
Mar 2025 40 | Mar 2025 | 40 |
Apr 2025 40 | Apr 2025 | 40 |
May 2025 42 | May 2025 | 42 |
Jun 2025 42 | Jun 2025 | 42 |
Jul 2025 42 | Jul 2025 | 42 |
Aug 2025 42 | Aug 2025 | 42 |
Sep 2025 42 | Sep 2025 | 42 |
Oct 2025 42 | Oct 2025 | 42 |
Nov 2025 42 | Nov 2025 | 42 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mr Price Group NPS by Gender
Female customers rated Mr Price Group's NPS 27 points higher than Male customers.
Male
11
Mr Price Group's NPS was rated 11 by Male customers on Comparably.
37%
Promoters
37%
Passives
26%
Detractors
Female
38
Mr Price Group's NPS was rated 38 by Female customers on Comparably.
58%
Promoters
22%
Passives
20%
Detractors
Mr Price Group NPS by Ethnicity
Mr Price Group's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -9 | Caucasian | -9 |
African American/Black 41 | African American/Black | 41 |
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Other 36 | Other | 36 |
Mr Price Group NPS by Age
Mr Price Group's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.
Mr Price Group NPS by Usage
Mr Price Group's NPS was rated the highest by customers who have used Mr Price Group's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 17 | 1 to 2 Years | 17 |
2 to 5 Years 17 | 2 to 5 Years | 17 |
5 to 10 Years 31 | 5 to 10 Years | 31 |
Over 10 Years 39 | Over 10 Years | 39 |
Mr Price Group Customer Reviews
Out of the 34 Mr Price Group customer reviews 31 were positive and 3 were constructive. Mr Price Group customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Mr Price Group Customer Loyalty
91%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
91% of Mr Price Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mr Price Group Customer Loyalty Score by Gender
Female customers rated Mr Price Group's Customer Loyalty score 1% higher than Male customers.
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Male
90%
Yes
Female
91%
Yes
Mr Price Group Customer Loyalty Score by Ethnicity
Mr Price Group's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Mr Price Group.
84
out of 100
Caucasian
90
out of 100
African American/Black
82
out of 100
Asian or Pacific Islander
100
out of 100
Other
Mr Price Group Customer Loyalty Score by Age
Mr Price Group's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 92% | 18-25 | 92% |
26-30 95% | 26-30 | 95% |
31-35 78% | 31-35 | 78% |
36-40 100% | 36-40 | 100% |
41-45 100% | 41-45 | 100% |
46-50 78% | 46-50 | 78% |
51-55 100% | 51-55 | 100% |
Mr Price Group Customer Loyalty Score by Usage
Mr Price Group's Customer Loyalty score was rated the highest by customers who have used Mr Price Group's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Mr Price Group Customer Loyalty Score by Industry
Mr Price Group's Customer Loyalty score was rated the highest by Business and Consumer Services industry customers, and the lowest by Tech industry customers.
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Mr Price Group Product Quality
4.1/5
Mr Price Group has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Mr Price Group Product Information
Mr Price Group’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Construction industry rated Mr Price Group's product the highest. Reviewers from the Business and Consumer Services industry rated Mr Price Group the lowest at 4.2.
- Website
- www.mrpricegroup.com
- Company Size
- 10,000+ Employees
Quick Insights into Mr Price Group Product Quality
Mr Price Group's Product Quality score was rated highest by customers ages 51-55, and rated lowest by Caucasian customers.
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Ranked Mr Price Group Product Quality the Highest
Ranked Mr Price Group Product Quality the Lowest
Mr Price Group Product Quality Score by Gender
Male customers rated Mr Price Group's Product Quality score 0.1 stars higher than Female customers.
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Male
4.2/5
Female
4.1/5
Mr Price Group Product Quality Score by Ethnicity
Mr Price Group's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Mr Price Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
African American/Black 4.3 | African American/Black | 4.3 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 4.1 | Other | 4.1 |
Mr Price Group Product Quality Score by Age
Mr Price Group's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 31-35.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 4 | 26-30 | 4 |
31-35 3.8 | 31-35 | 3.8 |
36-40 4.3 | 36-40 | 4.3 |
41-45 4.3 | 41-45 | 4.3 |
46-50 4.5 | 46-50 | 4.5 |
51-55 5 | 51-55 | 5 |
Mr Price Group Product Quality Score by Usage
Mr Price Group's Product Quality score was rated the highest by customers who have used Mr Price Group's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Mr Price Group Product Quality Score by Industry
Mr Price Group's Product Quality score was rated the highest by Construction industry customers, and the lowest by Tech industry customers.
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Mr Price Group Pricing
Mr Price Group ROI & Value For Money
3.9/5
Mr Price Group has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Mr Price Group Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry. The users from the Fashion and Beauty industry think that they had the lowest ROI from Mr Price Group.
Quick Insights into Mr Price Group ROI
Mr Price Group's ROI score was rated highest by customers from the Construction industry, and rated lowest by customers from the Fashion and Beauty industry.
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Ranked Mr Price Group ROI the Highest
Ranked Mr Price Group ROI the Lowest
Mr Price Group ROI Score by Gender
Male customers rated Mr Price Group's ROI score 0.3 stars higher than Female customers.
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Male
4.1/5
Female
3.8/5
Mr Price Group ROI Score by Ethnicity
Mr Price Group's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Mr Price Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
African American/Black 3.8 | African American/Black | 3.8 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Other 4 | Other | 4 |
Mr Price Group ROI Score by Age
Mr Price Group's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Mr Price Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 3.7 | 26-30 | 3.7 |
31-35 3.7 | 31-35 | 3.7 |
36-40 4.5 | 36-40 | 4.5 |
41-45 3.8 | 41-45 | 3.8 |
46-50 4 | 46-50 | 4 |
51-55 4.4 | 51-55 | 4.4 |
Mr Price Group ROI Score by Usage
Mr Price Group's ROI score was rated the highest by customers who have used Mr Price Group's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Mr Price Group ROI Score by Industry
Mr Price Group's ROI score was rated the highest by Construction industry customers, and the lowest by Fashion and Beauty industry customers.
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Mr Price Group Customer Satisfaction (CSAT)
Mr Price Group Customer Satisfaction (CSAT) Score
88 / 100
Mr Price Group has an overall Customer Satisfaction score of 88 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
46%
Satisfied
42%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
1%
Very Dissatisfied
4%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Mr Price Group Customer Satisfaction
Mr Price Group's Customer Satisfaction score was rated highest by customers ages 36-40, and rated lowest by customers from the Fishing and Farming industry.
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Ranked Mr Price Group Customer Satisfaction the Highest
Ranked Mr Price Group Customer Satisfaction the Lowest
Mr Price Group Customer Satisfaction Score by Gender
Male customers rated Mr Price Group's Customer Satisfaction score 12 points higher than Female customers.
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97 / 100
MaleVery Satisfied | 35% | |
|---|---|---|
Satisfied | 62% | |
Neither Satisfied nor Dissatisfied | 3% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
85 / 100
FemaleVery Satisfied | 48% | |
|---|---|---|
Satisfied | 37% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 1% | |
Very Dissatisfied | 3% |
Mr Price Group Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Mr Price Group's Customer Satisfaction (CSAT) score was rated 73% according to Caucasian users and customers.
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73 / 100
Very Satisfied
28%
Satisfied
45%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
9%
Very Dissatisfied
9%
CSAT according to African American/Black
Mr Price Group's Customer Satisfaction (CSAT) score was rated 93% according to African American/Black users and customers.
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93 / 100
Very Satisfied
53%
Satisfied
40%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
0%
Very Dissatisfied
3%
CSAT according to Asian or Pacific Islander
Mr Price Group's Customer Satisfaction (CSAT) score was rated 75% according to Asian or Pacific Islander users and customers.
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75 / 100
Very Satisfied
0%
Satisfied
75%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Mr Price Group's Customer Satisfaction (CSAT) score was rated 77% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Mr Price Group.
77 / 100
Very Satisfied
32%
Satisfied
45%
Neither Satisfied nor Dissatisfied
23%
Dissatisfied
0%
Very Dissatisfied
0%
Mr Price Group Customer Satisfaction Score by Age
Mr Price Group's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Mr Price Group.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 86% | |||||||||||||||
| 26-30 | 83% | |||||||||||||||
| 31-35 | 80% | |||||||||||||||
| 36-40 | 100% | |||||||||||||||
| 41-45 | 100% | |||||||||||||||
| 46-50 | 100% | |||||||||||||||
| 51-55 | 100% |
Mr Price Group Customer Satisfaction Score by Usage
Mr Price Group's Customer Satisfaction score was rated the highest by customers who have used Mr Price Group's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Mr Price Group Customer Satisfaction Score by Industry
Mr Price Group's Customer Satisfaction score was rated the highest by Construction industry customers, and the lowest by Fishing and Farming industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Mr Price Group Customer Satisfaction Score by Industry",
"text": "Mr Price Group's Customer Satisfaction score was rated the highest by Construction industry customers, and the lowest by Fishing and Farming industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Mr Price Group's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Accounting",
"groupId": 495,
"score": 81,
"stars": 0,
"csatScore": 81,
"text": "Mr Price Group's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 81
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Mr Price Group's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Fashion and Beauty",
"groupId": 497,
"score": 69,
"stars": 0,
"csatScore": 69,
"text": "Mr Price Group's Customer Satisfaction score is rated by Fashion and Beauty customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 69
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 86,
"stars": 0,
"csatScore": 86,
"text": "Mr Price Group's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 86
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 83,
"stars": 0,
"csatScore": 83,
"text": "Mr Price Group's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 83
},
{
"label": "Construction",
"groupId": 510,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Mr Price Group's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Education",
"groupId": 515,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Mr Price Group's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Fishing and Farming",
"groupId": 519,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Mr Price Group's Customer Satisfaction score is rated by Fishing and Farming customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 80,
"stars": 0,
"csatScore": 80,
"text": "Mr Price Group's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 80
},
{
"label": "Marketing, Advertising and Research",
"groupId": 535,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Mr Price Group's Customer Satisfaction score is rated by Marketing, Advertising and Research customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Energy and Manufacturing",
"groupId": 541,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Mr Price Group's Customer Satisfaction score is rated by Energy and Manufacturing customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Retail",
"groupId": 559,
"score": 83,
"stars": 0,
"csatScore": 83,
"text": "Mr Price Group's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 83
}
]
}Mr Price Group Customer Service
3.9/5
Mr Price Group has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Mr Price Group's Customer Service
Address
Upper Level, North Concourse, Durban, 4001
Website
www.mrpricegroup.com
Phone Number
7
Quick Insights into Mr Price Group Customer Service
Mr Price Group's Customer Service score was rated highest by customers from the Fishing and Farming industry, and rated lowest by customers from the Tech industry.
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Ranked Mr Price Group Customer Service the Highest
Ranked Mr Price Group Customer Service the Lowest
Mr Price Group Customer Service Score by Gender
Male customers rated Mr Price Group's Customer Service score 0.2 stars higher than Female customers.
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Male
4/5
Female
3.8/5
Mr Price Group Customer Service Score by Ethnicity
Mr Price Group's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Mr Price Group.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
African American/Black 4 | African American/Black | 4 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Other 3.7 | Other | 3.7 |
Mr Price Group Customer Service Score by Age
Mr Price Group's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 41-45.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 3.8 | 26-30 | 3.8 |
31-35 3.6 | 31-35 | 3.6 |
36-40 4.4 | 36-40 | 4.4 |
41-45 3.6 | 41-45 | 3.6 |
46-50 4.4 | 46-50 | 4.4 |
51-55 4.5 | 51-55 | 4.5 |
Mr Price Group Customer Service Score by Usage
Mr Price Group's Customer Service score was rated the highest by customers who have used Mr Price Group's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Mr Price Group Customer Service Score by Industry
Mr Price Group's Customer Service score was rated the highest by Fishing and Farming industry customers, and the lowest by Tech industry customers.
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Mr Price Group as an Employer
Consumer vs. Employees
Mr Price Group scored a 43 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Mr Price Group would recommend the brand to a friend. ENPS measures how likely Mr Price Group employees would recommend working at Mr Price Group to a friend.
Net Promoter Score
43
NPS Score
| 62% | Promoters |
|---|---|
| 19% | Passive |
| 19% | Detractors |
Employee Net Promoter Score
43
eNPS Score
| 62% | Promoters |
|---|---|
| 19% | Passive |
| 19% | Detractors |
